As a follow up to my post on the Services Leadership Institute, I’ve got some exciting news to share.

Every fall I encourage professionals in the services industry to attend ASU’s Center for Services Leadership (CSL) annual “Compete Through Service” Symposium. And for those unable to go, I encourage them to purchase the summary highlights published by Symposium sponsor Avnet. (I’ve got summary notes from the past five years in my office library.)

CSL & Avnet recently announced they’re offering the summary of key ideas from last fall’s Symposium FREE online! Trust me, they’re well worth checking out.

Thanks CSL & Avnet!