Like most committed professionals, I’m always in learning mode. I find a constant stream of new ideas, lessons learned, and other important information from reading online and offline, speaking with participants in my workshops and presentations, attending conferences and webinars, talking with people inside and outside of my network, watching movies, etc.
Here are several of my most memorable takeaways from 2015.
On recognition and employee engagement:
On the decline in customer service:
In one of my internal marketing workshop discussions, a participant shared her revelation that some executives consider the concept of “leadership” to be both a verb and a noun; i.e., they presume they lead by virtue of their title. As a result, they feel they’re exempt from ongoing leadership training and development.
On mindfulness in the morning:
“Everything begins and ends within the greater presence of all, whether I’m paying attention to the way the sun’s rising, or whether it’s misty out in the morning on the trees. When I wake up now I have the privilege of listening to real twitter.” Oprah Winfrey interview in Fast Company.