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How to Boost Mission Awareness

Posted by sybil | On: Jan 24 2017 | In Engagement, Training & Development
[Note: This guest post was written by Kim Plyler, a communications professional and media strategist. CEO and founder of SahlComm, Kim works with high level clients in the technology, finance, manufacturing, cyber security, NGOs and nonprofit sectors. Her company's mission is to...

How to (Gently) End a Customer Relationship

Posted by sybil | On: Jan 10 2017 | In Customer service, Engagement, Marketing
When I asked other business professionals when it’s best to lose a customer or client, the reasons boiled down to the customer’s lack of respect and not being fully committed to the working relationship. Examples cited included: difficult interactions with or mistreating...

Creative Planning for 2017

Posted by sybil | On: Dec 27 2016 | In Engagement
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Napkin futures by David Zinger “Tabling strategy. Gel pens drawn during fast food lunch sparking napkin artistry. Ink bleeds arrows, word, and stick figures into thin paper. Absorbing both strategic thinking and mustard drips oozing from the overflowing cheeseburger. It is...

A Favorite Holiday Classic–Revisited

Posted by sybil | On: Dec 20 2016 | In Musings
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In the spirit of the season, here’s an updated version of Clement C. Moore‘s beloved holiday poem. One Crazy Cool Yule [Author unknown] “Twas the Night before Christmas” has lots of nice rhymes But I fear that the tale doesn’t fit modern times. What is...

Read This If You’re Feeling Overwhelmed This Holiday

Posted by sybil | On: Dec 13 2016 | In Engagement
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If you need help regaining your perspective on what’s important this holiday, consider these words of wisdom from business and life coach, Steve Davis. He offers a profound strategy to better cope with the stress of “too much.” To find true fulfillment and better...

The Need for Engagement and “Enlightened Hospitality”

Posted by sybil | On: Nov 29 2016 | In Engagement
Regardless of where you stand on the results of the recent presidential election, employee engagement has been affected by post-election uncertainty. That’s why Danny Meyer, CEO of Union Square Hospitality Group, has encouraged employees to re-focus on the company’s mission...

When It’s Best to Walk Away from a Prospect

Posted by sybil | On: Nov 15 2016 | In Marketing, Training & Development
For anyone focused on growing a company, it’s hard to turn down new business. But sometimes it’s necessary. My first experience with this situation took place nearly two decades ago, and I remember it clearly. After much debate and hand-wringing about submitting a proposal,...

Extending Thanks Giving

Posted by sybil | On: Nov 08 2016 | In Customer service, Engagement
Regardless of when you observe Thanksgiving, the holiday encourages us to give thanks for all we have … and for all that we don’t have (e.g., difficult circumstances). I’m all for expressing sincere gratitude during the season; I just wish it was given more frequently. A...

Employee Engagement: When the Employee Just Doesn’t Feel It

Posted by sybil | On: Nov 01 2016 | In Engagement
Why is it that even in companies with a positive, engaged culture, there’s no guarantee all employees will be fully engaged? The answer has to do with who’s ultimately responsible for employee engagement – a responsibility shared by employees and their employers. Employers...

Employment Terms – Not Just for Nonprofits

Posted by sybil | On: Oct 18 2016 | In Engagement, Musings
I’ve always enjoyed tongue-in-cheek translations of help wanted ads. Apparently, so does nonprofit executive and humorist  Vu Le who compiled such a list for his Nonprofit with Balls blog. Here are some of my favorite employment translations from that list that are also...