Internal Marketing & Communications

Action-oriented, customized workshops, keynote sessions and retreats provide participants with critical insight and ideas to improve employee and/or customer relationships.

QSM’s sample topics for corporate and nonprofit organizations include:

  • Strategic tools of engagement
  • Building & maintaining a service culture
  • Improving internal communications
  • Strengthening the employee-customer connection.

Conference attendees felt Sybil’s internal marketing workshop was the best they had in the 21 years of our conference history! Overall, Sybil is professional, prepared, knowledgeable, and personable. I certainly plan to hire her again and recommend her to other colleagues.Training Director

Thank you for working with our senior group as we tackle the nebulous issue of how to provide quality service to our customers. Through your experience in this area and your ability to guide the thought process of our group, I believe we can develop a quality service program which will help us achieve our goals. Senior Vice President

THANK YOU! Your program and outstanding facilitation was just right. Several staff members told me they found the retreat our “best ever.” There is so much we verified but also so much we “rediscovered.” Your program will undoubtedly serve us well for many years.Executive Vice President

The Next Step
To discuss how to provide your organization with the insight and tools needed for better employee-customer care, please contact Sybil Stershic at 610-366-8944 (EST) or email