The Need for Engagement and “Enlightened Hospitality”

Regardless of where you stand on the results of the recent presidential election, employee engagement has been affected by post-election uncertainty. That’s why Danny Meyer, CEO of Union Square Hospitality Group, has encouraged employees to re-focus on the company’s mission and culture of “Enlightened Hospitality.” Following are excerpts from his recent letter to USHG employees: “… 

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Employee Engagement: When the Employee Just Doesn’t Feel It

Why is it that even in companies with a positive, engaged culture, there’s no guarantee all employees will be fully engaged? The answer has to do with who’s ultimately responsible for employee engagement – a responsibility shared by employees and their employers. Employers are responsible for creating and maintaining an engaging workplace where employees want 

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Employment Terms – Not Just for Nonprofits

I’ve always enjoyed tongue-in-cheek translations of help wanted ads. Apparently, so does nonprofit executive and humorist  Vu Le who compiled such a list for his Nonprofit with Balls blog. Here are some of my favorite employment translations from that list that are also applicable to for-profit organizations. Describing the organization A dynamic work environment: We are really disorganized. 

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The Psychological Recession & Generational Engagement: Interview with Dr. Judith Bardwick

I don’t remember when I started reading (and frequently quoting) posts by Judith M. Bardwick, Ph.D., but I was hooked on her insight into employee and organizational development. A highly respected writer, consultant, and speaker, she is known for combining “cutting-edge psychological research with practical business applications to optimize organizational performance.” I recently reached out 

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What’s the Matter with Management? It’s Not What You Think

Actually, the question should be “What’s the matter with managing?” as I’m hearing from more colleagues who tell me they still love their work, but they dislike the managing people part. I shared my concern about this with Mary Theresa Taglang (MT), who has a background in HR and is now the Director of Lehigh University’s Master of 

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What’s So Funny About Employee Engagement?

Plenty, if you’re cynical about it. And such cynicism is not surprising given how many employees endure lame attempts to improve engagement. For example: Providing a special lunch for employees as a token employee appreciation event. Conducting periodic employee engagement or satisfaction surveys with little or no follow-up. Creating an HR or cross-company employee committee 

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Companies Get Lucky (?) with Partial Engagement

“I love working with my customers. They’re what keep me engaged. Can’t say I feel the same about the company I work for.” “I’m upset by the lack of professionalism in my office. Co-workers dress sloppily. They curse in the office and don’t seem to take work seriously.  What keeps me going are the conversations I 

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There’s No “Me” in Leadership

I spoke recently with a colleague about the organizational damage done by CEOs whose egos outweigh their management and people skills. Rather than creating a legacy of their greatness, these executives often leave a toxic workplace in their wake. “If a leader with a big ego and threatening manner takes over, employees become focused on 

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Don’t Discount the New Year for Employee Engagement

Every four years it happens in the U.S. – a presidential election. Too often, it’s also an excuse companies use to withhold spending based on an uncertain outcome: “We’re afraid to invest in new initiatives until we know what’s going to happen in Washington, DC.” This wait-and-see attitude carries over into cutbacks on hiring, training 

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How to Keep Your Employees Engaged During the Holidays

The last few weeks of the calendar year are stressful in the workplace as people become distracted preparing for the holidays. Employees can be overwhelmed with year-end reporting and planning deadlines just as everyone else seems to be using up the last of their vacation days. And those at work may be so into the 

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