Overcoming Intention Deficit in the Workplace

Move aside attention deficit – not the clinical kind but the one found in the workplace where people are overwhelmed and/or distracted by constant communication from too many directives, emails, text messages, phone calls, social media, etc. A serious consequence of this distraction is intention deficit, or more aptly, intentional deficit. It’s not that managers 

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New to Your Career? Here’s What You Need to Know When Starting Out

Fall is a challenging time for recent college and high school graduates who are starting their careers. They have to adjust to not going back to school with their classmates. Another adjustment is getting used to a workplace calendar that doesn’t allow for extended time off for the summer and most holidays. It’s time to apply 

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Foundation for a Decent Workplace

In my research on dysfunctional workplace cultures, a LinkedIn connection shared the following “Ten Commandments of the Workplace” that can be honored by both employees and employers. [Special thanks to James Dodds for bringing this to my attention.] Ten Commandments of the Workplace You have the right to be treated with respect and the responsibility to 

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5 Tips to Keep Employees Engaged During the Holidays

The last few weeks of the calendar year can be stressful in the workplace as people become distracted preparing for the holidays. Employees can be overwhelmed with year-end reporting and planning deadlines just as everyone else seems to be using up the last of their vacation days. And those at work may be so into 

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Best Business Gift Ideas for Managers, Mentors, Colleagues, and Clients

“People who are successful are often crazy about reading. They make time for that because they understand how important it is … kind of like a secret weapon.” Ben Eubanks We all know people who love learning new ideas to make the workplace better for their customers and employees. My gift-of-choice for someone like this is 

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Please Pay Attention If You Really Want to Learn: Guidelines for Respectful Engagement

The multi-tasking attendee is a challenge for professional speakers and trainers. So whenever I give a training workshop or conference presentation, I respectfully request my audiences’ complete attention so they can fully engage in discussion and applied learning. Attendees who are focused during the session benefit from new and/or reinforced knowledge, insight, and ideas – 

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Great Customer Service Quotes for Training

“It’s risky to underestimate the benefit of exceptional [customer] service; it’s equally risky to overestimate the level of customer service that you are currently providing.” Unknown I often use this quote in the beginning of my customer-focus workshops to engage attendees on the impact of customer service in their organizations. Discussion is based on addressing 

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Continue Learning to Continue Leading

“The best leaders are insatiable learners,” according to author and Fast Company co-founder Bill Taylor. He explains “the challenge for leaders is not to out-hustle, out-muscle, or out-maneuver the competition. It is to out-think the competition in ways big and small, to develop a unique point of view about the future and get there before anyone else does.” 

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Sage Advice for Dealing with Management Turnover

Senior and middle managers leave organizations for many reasons: poor performance, management or board conflicts, retirement, health issues, new opportunities, etc.  The euphoria or disappointment felt by employees soon gives way to uncertainty and anxiety regarding the manager’s replacement if s/he is brought in from another organization. Change can be scary, especially given the unknown 

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From Slip-Up to Shared Learning

“I’m never wrong. I thought I was once, but I was mistaken.”  – Lucy Van Pelt  We all make mistakes and, hopefully, we all learn from them. Here are some non-threatening and productive ways to institutionalize learning from our mistakes in the workplace. Mistake of the Month – At staff meetings, have employees share stories of 

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