Engaging Books

Share of Mind, Share of Heart: Marketing Tools of Engagement for Nonprofits

Synopsis: Struggling to sustain a critical mission with limited resources, nonprofit leaders and managers can easily get caught up in operational issues and lose sight of what matters – and what matters is the tremendous impact every employee and volunteer has on the organization’s brand.

Share of Mind, Share of Heart: Marketing Tools of Engagement for Nonprofits explains the essence of nonprofit marketing and provides the framework that nonprofit professionals and volunteers can use to effectively engage the people behind the mission. This invaluable guide includes thought-provoking questions and special worksheets that enable readers to apply the concepts to their organizations.

“The book is short enough, compact enough and easy enough to follow so that any nonprofit team will be able to go through this process and achieve powerful results.” Ivana Taylor, DIYMarketers.com

“‘Share of Mind, Share of Heart’ is filled with valuable nuggets of wisdom important for every nonprofit executive who wants to win the hearts and minds of its target audiences.” Ken Bernhardt, Professor of Marketing. Georgia State University

“With great passion for (and deep expertise in) nonprofit marketing, Sybil Stershic has written an immensely practical, valuable book.” Andrew Edmonson, Director of Marketing & PR, Houston Ballet

“‘Share of Mind, Share of Heart’ is a pithy, potent survival guide to making good things happen with marketing. Read it to engage more powerfully within your own organization – and the world beyond.”  Katya Andresen, author, Robin Hood Marketing

Order info: e-book version available at Energize Inc. Bookstore (https://energizeinc.com/store//5-257-E-1)
For a single print copy or for special discounts on multiple copies for team development and special workshops, please contact the author: sybil.qsm@gmail.com.

 

Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care

Synopsis: Employees play a critical role in delivering the brand promise. Yet in many organizations, employees are considered an afterthought. Taking Care of the People Who Matter Most: A Guide to Employee Customer-Care presents a strong case as to why employers and managers need to increase their focus on employees, as well as customers, for a better bottom line.

It shares the foundation and tools that companies can use to foster employee and customer engagement. This compact, easy-to-read guide also includes “Action Plan Starter Notes” designed to help managers apply the insights and ideas to their organizations.

“‘Taking Care of the People Who Matter Most’ is one of the best books on internal marketing.  Dr. Jagdish N. Sheth, Professor of Marketing, Emory University

“The book easily connects the dots when it comes to the positive cycle that links good employee morale to great customer experiences (and back again!) … It is brilliant in its simplicity and clarity.” Olivier Blanchard, The BrandBuilder Blog

“A much needed reminder that companies must move beyond superficial lip service when it comes to the brand-building potential of their employees.” Bill McEwen, Brand Management Global Practice Leader, The Gallup Organization

There is something to learn in this book for everyone, even those who have managed people for 30 years.” Merrill Dubrow, M/A/R/C Research

Order info: For a single print copy or for special discounts on multiple copies for team development and special workshops, please contact the author: sybil.qsm@gmail.com.