Sybil Speaks

A Critical Message
Most managers are so busy trying to master the growing array of high-tech marketing tools that they have lost sight of one of the most competitive weapons available – employees and the relationships they have with customers. In today’s pressure-cooker environment, employees are increasingly at-risk of becoming disengaged and adversely affecting co-workers, customers, and the bottom-line. Learn how to take care of the people who most impact your marketing and organizational success! Sybil’s keynote presentations, workshops and retreats provide attendees with the insight and tools needed to proactively strengthen employee and customer engagement.

About Sybil
A respected thought leader on engaging employees through internal marketing, Sybil F. Stershic is the author of the award winning Share of Mind, Share of Heart: Marketing Tools of Engagement for Nonprofits, Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care, and the Quality Service Marketing blog. She is an accomplished speaker and business professional who helps service providers strengthen employee-customer relationships through internal marketing and mission-focused/customer-focused staff development. In addition to her professional work, Sybil has been active as a volunteer leader in nonprofit organizations, including serving as Chairman of the American Marketing Association.

Most Requested Topics

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Sybil  Stershic speaks at Asomercadeo’s 2014 International Marketing Conference on Internal Marketing in Medellin, Colombia

  •  Internal Marketing Tools of Engagement
  •  Tools of Engagement for Volunteer Leaders
  •  Understanding & Improving the Customer Experience
  •  Back-to-Basics Marketing Refresher
  •  Fundamentals of Nonprofit Marketing

Past Speaking Engagements

  • AMA (American Marketing Association) Higher Education Symposium
  • AMA Leadership Summit
  • AMA Marketing Research Executive Forum
  • AMA Marketing Workshop
  • AMA Nonprofit Marketing Conference
  • American Psychoanalytic Association
  • American Society for Training & Development (Regional Chapter)
  • Asomercadeo (Colombia Marketing Association) International Marketing Congress
  • Association of Wish Granting Organizations
  • BlogPaws Annual Conference
  • Center for Services Leadership “Compete Through Service Symposium”

    PASAE photo

    Sybil Stershic conducting a learning seminar In Harrisburg, PA

  • Children’s Home Society of West VA Annual Conference
  • College of William & Mary
  • Council of Alumni Association Executives
  • Council for the Support & Advancement of Education
  • Discover Lehigh Valley
  • Goodwill Industries International
  • Greater Lehigh Valley Chamber of Commerce
  • Iacocca Institute’s Global Village
  • INC. High-Return Marketing Strategies Conference
  • International Association of Business Communicators (Regional Chapter)
  • Japan Marketing Association
  • Lehigh University
  • Lehigh Valley Association for Fundraising Professionals
  • Mid-Atlantic Network of Youth & Family Services (MANY)
  • National Association of Realtors
  • North American Transportation Statistics Interchange
  • Nonprofits in Travel Conference
  • PA Bus Association
  • PA Society of Association Executives
  • PA Council of Children, Youth & Family Services
  • Pocono Mountains Marketing Day
  • SUNY (State University of New York)-College of Environmental Science & Forestry
  • U.S. Census Bureau
  • Volunteers in Medicine

Where You Can Hear Sybil 

The Next Step
To book Sybil for a special keynote or speaking engagement, please call 610-366-8944 (EST) or email sybil.qsm@gmail.com.