Sybil Speaks

Learn how to take care of the people who most impact your marketing and organizational success!

Sybil’s keynote presentations, workshops, and retreats provide attendees with the insight and tools needed to proactively strengthen employee and customer engagement. Her most requested topics include:

Sybil Stershic speaking at Asomercadeo’s International Marketing Conference on Internal Marketing in Medellin, Colombia

  •  Internal Marketing Tools of Engagement
  •  Tools of Engagement for Volunteer Leaders
  •  Improving the Customer Experience
  •  Back-to-Basics Marketing Refresher
  •  Nonprofit Marketing Fundamentals

Presentations & Training 

  • AMA (American Marketing Association) Higher Education Symposium
  • AMA Leadership Summit
  • AMA Marketing and Nonprofit Marketing Bootcamps
  • AMA Marketing Research Executive Forum
  • AMA Marketing Workshop
  • AMA Nonprofit Marketing Conference
  • American Psychoanalytic Association
  • American Society for Training & Development (Regional Chapter)
  • Asomercadeo (Colombia Marketing Association) International Marketing Congress
  • Association of Wish Granting Organizations
  • BlogPaws Annual Conference
  • Arizona State University’s Center for Services Leadership
  • Children’s Home Society of West VA Annual Conference
  • College of William & Mary Alumni Society
  • CREW Lehigh Valley Legacy Summit
  • Council of Alumni Association Executives
  • Council for the Support & Advancement of Education
  • Goodwill Industries International
  • Greater Lehigh Valley Chamber of Commerce
  • Hallmark College
  • Hudson Valley Community College
  • Iacocca Institute’s Global Village
  • International Association of Business Communicators (Regional Chapter)
  • Japan Marketing Association
  • Lehigh University
  • Lehigh Valley Association for Fundraising Professionals
  • Mid-Atlantic Network of Youth & Family Services
  • National Association of Realtors
  • North American Transportation Statistics Interchange
  • PA Bus Association
  • PA Society of Association Executives
  • PA Council of Children, Youth & Family Services
  • PennState Lehigh Valley SAGE Lecture Series
  • State University of New York (SUNY) College of Environmental Science & Forestry
  • U.S. Census Bureau
  • Volunteers in Medicine

Speaker Qualifications

Sybil F. Stershic, president of Quality Service Marketing, has extensive experience helping clients improve employee- and customer engagement. Professional marketer, facilitator, and trainer, she is the author of the award-winning Share of Mind, Share of Heart: Marketing Tools of Engagement for NonprofitsTaking Care of the People Who Matter Most: A Guide to Employee-Customer Care; and the long-running Quality Service Marketing blog.

Sybil graduated with highest honors from Lehigh University and began her career in bank marketing where she first studied the employee-brand connection. (The banks she worked for merged into oblivion.) She founded Quality Service Marketing in 1988 specializing in internal marketing, marketing training, and facilitation. Her clients span a variety of industries that include advertising, communications, financial services, food service, government, healthcare, higher education, professional associations, social services and other nonprofit organizations.

Active in leadership and professional development, Sybil is a former Chairman of the American Marketing Association (AMA). In addition to her continued involvement with AMA, she serves on the Advisory Council of Global Facilitators Serving Communities and is a member of the International Association of Facilitators.

Where You Can Hear Sybil 

The Next Step
To book Sybil for a special keynote or speaking engagement, please call 610-366-8944 (EST) or email