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“Hoping to Help” – Lessons in Global Health Volunteering

Posted by sybil | On: Apr 19 2016 | Comments (0)
Whether providing relief after a natural disaster or rendering humanitarian aid to countries in need, we’re familiar with the importance of international medical missions. The inspirational stories told by returning volunteers describe the desperate and challenging...

A Review of Sprinkles – How Little Things Inspire Exceptional Customer Service

Posted by sybil | On: Mar 17 2015 | Comments (0)
Who doesn’t like sprinkles to enhance cookies or cake or ice-cream? It’s the little extras that make a difference in special treats … and brands. That’s the essence of best-selling author Chip Bell‘s newest book, Sprinkles: Creating...

A Tribute to a Man I Never Met

Posted by sybil | On: Oct 29 2013 | Comments (0)
Amazing how you can grieve the loss of someone you’ve never met in person. But I’m mourning the loss of a friend that I had the privilege of getting to know and work with through social media. I was distressed and saddened to learn that Wayne Hurlbert passed...

Principles of Innovative Service: How to Make Them Work for You

Posted by sybil | On: Sep 10 2013 | Comments (0)
Every once in a while a new book comes across my desk for review that’s an absolute delight to read: The 9-1/2 Principles of Innovative Service by Chip R. Bell is one such book. Small and impactful, this easy-to-read book is both “an instruction manual...

Pocket Guide to Nonprofit Board Effectiveness

Posted by sybil | On: Dec 04 2012 | Comments (0)
The adage, “Good things come in small packages” applies to How to Make Your Board Dramatically More Effective, Starting Today: A Board Member’s Guide to Asking the Right Questions, by Gayle L. Gifford. This 115 page guide is a short and provocative read that...

Employee Turnover Revisited

Posted by sybil | On: Nov 13 2012 | Comments (0)
The economy has changed significantly since the 2008 publication of Leigh Branham’s book, The Seven Hidden Reasons Employees Leave. Enough so that Branham wrote a second edition of his book based on new data collected from employee exit surveys. Branham...

What They’re Saying About “Share of Mind, Share of Heart”

Posted by sybil | On: Nov 06 2012 | Comments (1)
I’m thrilled with the positive response to my new book, Share of Mind, Share of Heart: Marketing Tools of Engagement for Nonprofits. I’m honored to share these more detailed book reviews by Ivana Taylor, Small Business Trends, and Wayne Hurlbert, Blog Business...

Confessions of a Reluctant Business Author

Posted by sybil | On: Oct 23 2012 | Comments (2)
“Are you kidding me?! Don’t even go there,” I tell my husband and son when they ask about my next book. With the recent release of Share of Mind, Share of Heart: Marketing Tools of Engagement for Nonprofits and the 5th anniversary of Taking Care of the People...