[Note: Not just in the spirit of Thanksgiving, but all year long we can be thankful. That’s why I love this post from Curt Rosengren, “Passion Catalyst” dedicated to helping others “love their work and change their world in a way that feels personally meaningful to them.” Special thanks to Curt for allowing me to
September 16th is Working Parents Day, a day designated to recognize “those amazing parents who work hard all year to provide for their families.” It is described by one calendar source as an “unofficial holiday [that] celebrates mothers and fathers who go to work while they are raising children. Those children are the most likely group
[Note: I’m pleased to feature this guest post from Rosemary McKee, Account Manager at Rocket Badge, a quality-certified ISO9001 company serving the U.K. With more than 22 years of experience, McKee shares what managers can do to enhance the new employee experience.] As a hiring manager, your goal is to make new hires feel welcome, valued and part
This powerful statement is from the late Bob Wood, former Chairman of Wood Dining Services, whom I had the privilege of interviewing for my first book on internal marketing, Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care. Bob was the epitome of an engaged leader who truly cared about his employees
[With Employee Appreciation Day approaching, I’m delighted to share this special post from my friends at myHR Partner. These HR professionals are serious about their work, yet also have a great sense of humor. I encourage you to visit their Modern Employer blog where you can find helpful and informative content.] myHR Partner’s Cartoon Employee Hall of Fame In recognition
I have mixed feelings about Giving Tuesday. It’s timely in reaching consumers and making it convenient for them to engage in the “spirit of giving” at the beginning of the holiday spending season. It also adds to consumer frustration with increased solicitations through direct mail, special events, and online requests (e.g., GoFundMe campaigns, Facebook birthday
One of the most amazing clients I’ve had the privilege and joy of collaborating with for 25 years recently retired. I wish there were more managers like her because it would mean more engaged and productive workplaces. Let me tell you why. Peg helped grow a successful university distance education department, having started at a time when
“What a good helper you are!” my mother would say to a young child carefully handing boxes of cereal from the grocery shopping cart to be placed on the check-out counter. I’ll never forget the smiles on the child’s and parents’ faces when my mother would compliment them. Similarly, smiling at the cashier and fellow
While I typically speak about employee/volunteer engagement with people currently active in the workforce, the prospect of being with an audience of retirees was too good to pass up. My recent session for Penn State Lehigh Valley’s SAGE Lecture Series was designed with a dual purpose: 1) share the current state of workplace engagement and 2) tap into
In honor of National Customer Service Week (observed the first week in October), here are three amazing stories told by customers — all marketing professionals — who experienced and analyzed them. They represent different situations that share a common theme. Customer experience #1: “I walked into an Eckerd Drug Store to buy a sympathy card. Before