Special Mother’s Day Tribute from My Favorite Geek

[Note: I’m happy and humbled to re-post the following written many years ago by Jason Stershic, digital marketing professional, blogger, podcast producer, host of The Palmer Files Podcast, and (best of all!) my son. Thanks, kid!] Sybil Stershic is my mother and, for most of my conscious life, she’s been the proprietor of Quality Service 

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What R-R-Resonated with Me in 2020

Like most people, I’m looking forward to putting 2020 behind us. Reflecting on the year, I noticed many words starting with “r” used to describe the pandemic’s immediate, near- and long-term impacts. Here are the r-words that most resonated with me and why. Response and recovery How healthcare professionals, scientists, leaders, and communities acted to 

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What I’ve Learned During the Pandemic: A Facilitator’s Perspective

My most surprising discovery during the pandemic is the extraordinary sense of connection I feel with business colleagues around the globe, and it’s stronger than ever. I’ve participated in numerous Zoom meetings the past five months with two international groups I’m part of: the all-volunteer Global Facilitators Serving Communities and the LEGO® SERIOUS PLAY® Certified 

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Acts of Employee Engagement Needed Now

I was recently reminded of a practical and low-cost way to help keep employees engaged in this stressful time. Surprisingly, I found it in an article written last year before the unthinkable happened. It’s easy and something everyone can do — bosses, business owners, co-workers, colleagues, partners; i.e., anyone you work with. It can be 

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Nonprofits: What to Do About National Volunteer Week During COVID-19

One serious consequence of the current pandemic is that many nonprofits are unable to rely on volunteers as a significant on-site resource. In Coronavirus & Volunteers: Your Guide for Managing Uncertainty, Tobi Johnson describes this challenging situation: “Leaders of volunteers must often balance competing priorities – the needs of volunteers, the needs of the organization, and the 

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Two Special Holidays to Recognize in March … Maybe

Besides the coming of spring, the month of March offers two little-known holidays. World Compliment Day – March 1st This global holiday “addresses the basic need for human recognition and appreciation. Nobody wins commercially, but everybody gains emotionally. And therein lies its power.” It’s easy to participate in “the most positive day in the world” 

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3 Creative Ways to Make New Employees Feel Welcome

[Note: I’m pleased to feature this guest post from Rosemary McKee, Account Manager at Rocket Badge, a quality-certified ISO9001 company serving the U.K. With more than 22 years of experience, McKee shares what managers can do to enhance the new employee experience.] As a hiring manager, your goal is to make new hires feel welcome, valued and part 

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