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Summer Blog Break 2017

Posted by sybil | On: Jun 20 2017 | Comments (3)
It’s time for my annual summer blog break. Despite my brief blogging respite, my client work, business development, and professional development efforts will continue — without the pressure to post. That’s because my blog is truly a labor of love...

Internal Marketing Spotlight: Hyatt Place Dallas Ft. Worth

Posted by sybil | On: Jun 06 2017 | Comments (0)
While I travel often for business, my experience staying at the Hyatt Place DFW airport hotel felt different. I was consistently met with genuinely friendly, caring attitudes from all the hotel associates I encountered: from the sales manager who helped me with...

What’s the Problem with the Next New Management Trend?

Posted by sybil | On: May 09 2017 | Comments (0)
The answer depends on management’s attention span. No matter how well intentioned, executives who are unable to keep their focus on doing what it takes to make a new approach work will move on when the initiative fails and go after for the next best thing...

Engaging Conversations with Volunteers

Posted by sybil | On: Apr 18 2017 | Comments (0)
“Volunteers … work not for money but because they want to give back, make a difference, change the world.”  Sally Helgesen While the need to give of themselves may motivate volunteers to get involved, it doesn’t ensure their continuing commitment....

A Manager’s Guide on How to Cope When Team Efforts are Taken For Granted

Posted by sybil | On: Mar 28 2017 | Comments (2)
I had an interesting discussion with a colleague who manages an internal service department for a medium-sized organization. She’s a supportive manager whose team takes pride in providing quality service to internal clients. However, she finds it a challenge...

Are You Guilty of Treating Your Customers Like Chopped Liver?

Posted by sybil | On: Mar 21 2017 | Comments (0)
The phrase “What am I, chopped liver?” is uttered when a person is made to feel that he or she is not special. It’s exactly how some customers feel as a result of neglect by companies. I’m seeing this scenario play out in a membership-based...

Sharing a Positive Message: Interview with Laughing at My Nightmare’s Sarah Yunusov

Posted by sybil | On: Mar 07 2017 | Comments (2)
I am one of more than half a million followers of Shane Burcaw’s Laughing At My Nightmare blog. I’m also greatly impressed with the nonprofit organization he co-founded with his cousin, Sarah Yunusov, with the mission “to spread a message of positivity...

How Will You Honor Your Employees on Recognition Day?

Posted by sybil | On: Feb 21 2017 | Comments (0)
Recognizing and affirming employee value is critical to creating and sustaining employee engagement. And while workplace recognition should be a no-brainer, Gallup research found otherwise. According to Gallup practice manager Annamarie Mann and researcher Nate...

The Engaging Customer Experience as a Differentiator

Posted by sybil | On: Feb 14 2017 | Comments (0)
[I'm pleased to feature this special guest post by Chip Bell in honor of his new book, Kaleidoscope:  Delivering Innovative Service That Sparkles. Chip is a respected and renowned keynote speaker and the author of several national best-selling books. He can...

How to Boost Mission Awareness

Posted by sybil | On: Jan 24 2017 | Comments (0)
[Note: This guest post was written by Kim Plyler, a communications professional and media strategist. CEO and founder of SahlComm, Kim works with high level clients in the technology, finance, manufacturing, cyber security, NGOs and nonprofit sectors. Her company's...