How do we cope when we’re bombarded with crisis after crisis? Weather-related disasters, hate crimes, political and economic struggles, rampant mistrust and distrust, etc. If you’re looking to understand how we can help ourselves and each other get through difficult times, I recommend the free online library of Global Facilitators Serving Communities (GFSC), a volunteer
It’s happened. I’ve reached the point when I’m invited to speak on podcasts whose hosts are much younger than I am. Does this make me feel old? Surprisingly, no. It makes me appreciative of how much business experience I have to share. Keeping a positive mindset, I prefer to think of it as “sharing my
Throughout my career there were times I felt like a tiny voice in the management void. As an early advocate of internal marketing – a strategic blend of Marketing and Human Resources that focused on taking care of employees to take care of customers – I found companies bought into the concept but not its
“With age comes wisdom” … and wrinkles. As a long-time solopreneur with a start in the corporate world, I’m fortunate to have more wisdom than wrinkles. I’m also fortunate to have the opportunity to share what I learned along the way with career coach and podcast host, Deborah Brown-Volkman. We covered a lot of ground
In today’s remote and hybrid work environments, how do you maintain connection and camaraderie among employees? How do you strengthen team culture and reinforce the message “We’re all in this together?” One of the best ways I found to do this is to bring people together in-person, in small groups of 6-10, to safely explore
“Although the world is full of suffering, it is also full of the overcoming of it.” Helen Keller I’m amazed at how people have responded – and continue responding – to the pandemic and other serious issues affecting us. I’m talking about something people do individually and collectively; something they may not even realize they’re
If you care about your employees, now is the best time to show them. We’re in the midst of “The Great Resignation,” also known as the “The Great Awakening,” in which millions of people are quitting their jobs or striking for better work conditions. Not only has the pandemic lead to job and career burnout,
… as long as I have the right questions. That’s one of my most important tasks as a facilitator: to carefully select the “right” questions. These are thoughtful questions that engage all participants in purposeful discussion leading to outcomes such as resolving a problem, getting everyone on the same page, setting strategic priorities, identifying resources
Unlike MAD Magazine’s “devil-may-care” poster boy, Alfred E. Neuman – described as “someone who can maintain a sense of humor while the world is collapsing around him” – many people I know are worried. They’re worried about COVID’s resurgence, especially as flu season approaches, in addition to feeling stressed over continuing political and environmental issues.
Pandemic-induced stress and other reasons have led to decreasing workforce numbers and increasing pressure on remaining employees. Demanding, rude, and uncivil behaviors by some customers – and employers – only exacerbate the situation. Please be patient, understanding, and considerate. Thank you. [Image credits: “Dude breathe” photo by Kyndall Ramirez on Unsplash.jpg. Sign posted in office