An Accidental Facilitator’s Simple Tool for Improvement

An admitted “accidental facilitator,” I love what I do. Here’s why. I find my role in guiding the process of discovery among groups to be: challenging – because it requires a high level of customization to meet a client’s specific needs while being unable to predict the outcome intense and exhausting – because it involves 

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How to Avoid Losing Your Best Employees – Guest Post

[Note: I’m pleased to feature this guest post from Meredith Wood, Editor-in-Chief at Fundera. Specializing in financial advice for small business owners, Meredith is a current and past contributor to Yahoo!, Amex OPEN Forum, Fox Business, SCORE, AllBusiness and more.] The job market is the hottest it has been in the past 50 years. A 

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3 Creative Ways to Make New Employees Feel Welcome

[Note: I’m pleased to feature this guest post from Rosemary McKee, Account Manager at Rocket Badge, a quality-certified ISO9001 company serving the U.K. With more than 22 years of experience, McKee shares what managers can do to enhance the new employee experience.] As a hiring manager, your goal is to make new hires feel welcome, valued and part 

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At the Heart of a Successful Brand

This powerful statement is from the late Bob Wood, former Chairman of Wood Dining Services, whom I had the privilege of interviewing for my first book on internal marketing, Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care.  Bob was the epitome of an engaged leader who truly cared about his employees 

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3 Simple Ways to Engage Employees in a Better Customer Experience

Need to have your employees better understand and improve the customer experience? Here are three simple approaches designed to do just that. Each one can be applied to engage employees in sharing their experiences and building on their ideas to take care of customers. 1. Consider the customer perspective  “Smart people walk in the shoes of 

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“You’re facilitating with what … ?!”

I’m proud to announce that I’m now a Certified Facilitator in LEGO® SERIOUS PLAY®. That’s right, I can help companies “solve real problems in real time in 3D” using specially selected LEGO® bricks. LEGO® SERIOUS PLAY® is a proven methodology based on extensive research from the fields of business, psychology, learning, and organizational development. It uses 

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Workplace Engagement: an Inspired Strategy

We know that people can show up for work fully engaged only to have their enthusiasm and energy chipped away over time; i.e., once engaged doesn’t mean always engaged. That’s because numerous factors contribute to one’s engagement levels that include an employee’s personal situation (involving health, family, financial well-being, and support systems) and his/her workplace situation 

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Checklist for Awesome Internal Communication – Guest Post

[Note: This special guest post is from G. I. Sanders, Senior Director of Creative Services at Dynamic Signal. Based in Dallas, TX, Sanders specializes in entrepreneurship, digital and social media, design, and marketing.] Company success happens in many ways. Popular wisdom posits that the best way to do this is to engage with customers and partners. 

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Serving Like a Wise Owl — Guest Post by Chip Bell

[Note: this special guest post is by Chip R. Bell, renowned keynote speaker and the author of several award-winning, national best-selling books. See more about Chip at the end of this post.] Audubon Magazine features annually their photography awards. This is the magazine of the National Audubon Society, the oldest conservation organization in the world for the 

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