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How to (Gently) End a Customer Relationship

Posted by sybil | On: Jan 10 2017 | Comments (0)
When I asked other business professionals when it’s best to lose a customer or client, the reasons boiled down to the customer’s lack of respect and not being fully committed to the working relationship. Examples cited included: difficult interactions...

When It’s Best to Lose a Customer or Client

Posted by sybil | On: Sep 13 2016 | Comments (0)
Despite the best intentions, there are times when it’s necessary to give up a customer or client. The reasons vary, as I learned when I asked colleagues why they stopped working with customers. In their own words (and in no particular order), here’s...

Revisiting the Old “New Different” for Marketers

Posted by sybil | On: May 10 2016 | Comments (0)
It’s been nearly seven years since I featured excerpts from Chris Bonney‘s white paper, The View from the Front, about adapting to the recession in my post, Help For Marketers Dealing with the “New Different.” Back then … What’s...

How to Keep Your Employees Engaged During the Holidays

Posted by sybil | On: Nov 12 2015 | Comments (0)
The last few weeks of the calendar year are stressful in the workplace as people become distracted preparing for the holidays. Employees can be overwhelmed with year-end reporting and planning deadlines just as everyone else seems to be using up the last of their...

Best Lessons from Bad Bosses-Part 2

Posted by sybil | On: Oct 20 2015 | Comments (0)
We all love great bosses and hate the bad ones. The only upside to a bad boss is what we learn from our experience working with that person: primarily what not to do and, occasionally, what to do. Following up my previous post on lessons learned from bad bosses,...

Best Lessons from Bad Bosses-Part 1

Posted by sybil | On: Oct 13 2015 | Comments (2)
This post is inspired by Boss’s Day. I hope you’re fortunate to work with a really good boss. If not, take heart – there are valuable lessons you can learn from your experience. I asked several colleagues to share their best lessons from bad bosses....

Overcoming Intention Deficit in the Workplace

Posted by sybil | On: Sep 22 2015 | Comments (2)
Move aside attention deficit – not the clinical kind but the one found in the workplace where people are overwhelmed and/or distracted by constant communication from too many directives, emails, text messages, phone calls, social media, etc. A serious consequence...

New to Your Career? Here’s What You Need to Know When Starting Out

Posted by sybil | On: Sep 08 2015 | Comments (0)
Fall is a challenging time for recent college and high school graduates who are starting their careers. They have to adjust to not going back to school with their classmates. Another adjustment is getting used to a workplace calendar that doesn’t allow for...

Foundation for a Decent Workplace

Posted by sybil | On: May 19 2015 | Comments (0)
In my research on dysfunctional workplace cultures, a LinkedIn connection shared the following ”Ten Commandments of the Workplace” that can be honored by both employees and employers. [Special thanks to James Dodds for bringing this to my attention.] Ten...

5 Tips to Keep Employees Engaged During the Holidays

Posted by sybil | On: Dec 02 2014 | Comments (0)
The last few weeks of the calendar year can be stressful in the workplace as people become distracted preparing for the holidays. Employees can be overwhelmed with year-end reporting and planning deadlines just as everyone else seems to be using up the last of...