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The Problem with Top-Down

Posted by sybil | On: Apr 11 2017 | Comments (0)
Going horizontal in a vertical world by David Zinger Our organizational problems stem from being so vertical in a horizontal world. Elevators of rank, privilege, and delusion traverse up and down the corporate hierarchy giving the illusion of height over width. Even...

The Engaging Customer Experience as a Differentiator

Posted by sybil | On: Feb 14 2017 | Comments (0)
[I'm pleased to feature this special guest post by Chip Bell in honor of his new book, Kaleidoscope:  Delivering Innovative Service That Sparkles. Chip is a respected and renowned keynote speaker and the author of several national best-selling books. He can...

Creative Planning for 2017

Posted by sybil | On: Dec 27 2016 | Comments (0)
Napkin futures by David Zinger “Tabling strategy. Gel pens drawn during fast food lunch sparking napkin artistry. Ink bleeds arrows, word, and stick figures into thin paper. Absorbing both strategic thinking and mustard drips oozing from the overflowing...

The Psychological Recession & Generational Engagement: Interview with Dr. Judith Bardwick

Posted by sybil | On: Sep 06 2016 | Comments (0)
I don’t remember when I started reading (and frequently quoting) posts by Judith M. Bardwick, Ph.D., but I was hooked on her insight into employee and organizational development. A highly respected writer, consultant, and speaker, she is known for combining...

What Matters in Recognition and Employee Engagement: Interview with Zane Safrit

Posted by sybil | On: Oct 06 2015 | Comments (0)
I met Zane Safrit by phone several years ago when he interviewed me on his radio show, and we’ve stayed in touch to share our work in employee engagement and organizational leadership. Our most recent conversation centered on employee happiness as a factor...

New to Your Career? Here’s What You Need to Know When Starting Out

Posted by sybil | On: Sep 08 2015 | Comments (0)
Fall is a challenging time for recent college and high school graduates who are starting their careers. They have to adjust to not going back to school with their classmates. Another adjustment is getting used to a workplace calendar that doesn’t allow for...

Amazon’s Workplace Culture Takes a Hit

Posted by sybil | On: Aug 25 2015 | Comments (0)
Amazon’s culture has made the rounds of the press and blogosphere, based on a recent NY Times article, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace.” Sadly, I’m not surprised as I live near the Amazon warehouse in PA where...

Forget the Curve to Better Engage Employees

Posted by sybil | On: Feb 24 2015 | Comments (0)
This post features another excerpt from Ken Blanchard’s classic book, The Heart of a Leader, and is reprinted with permission. Managers who have positive expectations of their employees, as Blanchard advocates, enhance both internal communication and...

Celebrating My Blog’s 10th Birthday!

Posted by sybil | On: Feb 17 2015 | Comments (3)
It all started in January 2005 when I attended an AMA “Hot Topic” program on blogging taught by Toby Bloomberg and Dana VanDen Heuvel. With their encouragement, I started this blog on Feb. 12, 2005; here are a few excerpts from my first post, “Warm...

Sprinkle Positive Expectations & See What You Get!

Posted by sybil | On: Feb 10 2015 | Comments (0)
[This  guest post is by Chip R. Bell, a renowned keynote speaker and the author of several best-selling books including The 9 ½ Principles of Innovative Service.  His newest book is the just-released Sprinkles: Creating Awesome Experiences Through Innovative...