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Here’s What Bad Bosses Say

Posted by sybil | On: Apr 25 2017 | Comments (0)
Steer clear if someone you work for – or with – says any of the following: “I’m not the boss because I’m always right. I’m always right because I’m the boss.” “Why should I invest in your training? You’ll...

A Manager’s Guide on How to Cope When Team Efforts are Taken For Granted

Posted by sybil | On: Mar 28 2017 | Comments (2)
I had an interesting discussion with a colleague who manages an internal service department for a medium-sized organization. She’s a supportive manager whose team takes pride in providing quality service to internal clients. However, she finds it a challenge...

Are You Guilty of Treating Your Customers Like Chopped Liver?

Posted by sybil | On: Mar 21 2017 | Comments (0)
The phrase “What am I, chopped liver?” is uttered when a person is made to feel that he or she is not special. It’s exactly how some customers feel as a result of neglect by companies. I’m seeing this scenario play out in a membership-based...

How Will You Honor Your Employees on Recognition Day?

Posted by sybil | On: Feb 21 2017 | Comments (0)
Recognizing and affirming employee value is critical to creating and sustaining employee engagement. And while workplace recognition should be a no-brainer, Gallup research found otherwise. According to Gallup practice manager Annamarie Mann and researcher Nate...

Confessions of a Recovering Nonprofit Executive

Posted by sybil | On: Feb 07 2017 | Comments (0)
One of the most challenging jobs I know of is held by people who work in nonprofits — they are as passionate about their work as they are stressed trying to accomplish much with limited resources. I explored this topic recently with a former nonprofit leader, Debrah...

What to Look for When Replacing a Manager

Posted by sybil | On: Jan 31 2017 | Comments (0)
A colleague expressed frustration about a corporate search that took nearly a year to replace a department head. It takes time to bring in the right person, and urgency takes a back seat to finding the right fit. The challenge, however, is getting through the process...

How to (Gently) End a Customer Relationship

Posted by sybil | On: Jan 10 2017 | Comments (0)
When I asked other business professionals when it’s best to lose a customer or client, the reasons boiled down to the customer’s lack of respect and not being fully committed to the working relationship. Examples cited included: difficult interactions...

Employee Engagement: When the Employee Just Doesn’t Feel It

Posted by sybil | On: Nov 01 2016 | Comments (0)
Why is it that even in companies with a positive, engaged culture, there’s no guarantee all employees will be fully engaged? The answer has to do with who’s ultimately responsible for employee engagement – a responsibility shared by employees and their employers. Employers...

Employment Terms – Not Just for Nonprofits

Posted by sybil | On: Oct 18 2016 | Comments (0)
I’ve always enjoyed tongue-in-cheek translations of help wanted ads. Apparently, so does nonprofit executive and humorist  Vu Le who compiled such a list for his Nonprofit with Balls blog. Here are some of my favorite employment translations from that...

The Psychological Recession & Generational Engagement: Interview with Dr. Judith Bardwick

Posted by sybil | On: Sep 06 2016 | Comments (0)
I don’t remember when I started reading (and frequently quoting) posts by Judith M. Bardwick, Ph.D., but I was hooked on her insight into employee and organizational development. A highly respected writer, consultant, and speaker, she is known for combining...