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Are You Guilty of Treating Your Customers Like Chopped Liver?

Posted by sybil | On: Mar 21 2017 | Comments (0)
The phrase “What am I, chopped liver?” is uttered when a person is made to feel that he or she is not special. It’s exactly how some customers feel as a result of neglect by companies. I’m seeing this scenario play out in a membership-based...

How Will You Honor Your Employees on Recognition Day?

Posted by sybil | On: Feb 21 2017 | Comments (0)
Recognizing and affirming employee value is critical to creating and sustaining employee engagement. And while workplace recognition should be a no-brainer, Gallup research found otherwise. According to Gallup practice manager Annamarie Mann and researcher Nate...

Confessions of a Recovering Nonprofit Executive

Posted by sybil | On: Feb 07 2017 | Comments (0)
One of the most challenging jobs I know of is held by people who work in nonprofits — they are as passionate about their work as they are stressed trying to accomplish much with limited resources. I explored this topic recently with a former nonprofit leader, Debrah...

What to Look for When Replacing a Manager

Posted by sybil | On: Jan 31 2017 | Comments (0)
A colleague expressed frustration about a corporate search that took nearly a year to replace a department head. It takes time to bring in the right person, and urgency takes a back seat to finding the right fit. The challenge, however, is getting through the process...

How to (Gently) End a Customer Relationship

Posted by sybil | On: Jan 10 2017 | Comments (0)
When I asked other business professionals when it’s best to lose a customer or client, the reasons boiled down to the customer’s lack of respect and not being fully committed to the working relationship. Examples cited included: difficult interactions...

Employee Engagement: When the Employee Just Doesn’t Feel It

Posted by sybil | On: Nov 01 2016 | Comments (0)
Why is it that even in companies with a positive, engaged culture, there’s no guarantee all employees will be fully engaged? The answer has to do with who’s ultimately responsible for employee engagement – a responsibility shared by employees and their employers. Employers...

Employment Terms – Not Just for Nonprofits

Posted by sybil | On: Oct 18 2016 | Comments (0)
I’ve always enjoyed tongue-in-cheek translations of help wanted ads. Apparently, so does nonprofit executive and humorist  Vu Le who compiled such a list for his Nonprofit with Balls blog. Here are some of my favorite employment translations from that...

The Psychological Recession & Generational Engagement: Interview with Dr. Judith Bardwick

Posted by sybil | On: Sep 06 2016 | Comments (0)
I don’t remember when I started reading (and frequently quoting) posts by Judith M. Bardwick, Ph.D., but I was hooked on her insight into employee and organizational development. A highly respected writer, consultant, and speaker, she is known for combining...

Five Career Lessons from The Wizard of Oz

Posted by sybil | On: Jun 21 2016 | Comments (0)
One of my favorite childhood films, The Wizard of Oz, offers many wonderful life lessons.  As a devotee of professional development as well as the film, here are several of my favorite career take-aways from Oz. 1. Seeking Your Dream Job in the Emerald City While...

The Market’s Impact on Employee Engagement

Posted by sybil | On: Jun 14 2016 | Comments (0)
How does the economy affect the practice of employee engagement? In times of low unemployment when there is strong competition for qualified people to fill positions, organizations scramble to find and keep good employees. Strategic recruitment and retention take...