Tag: human resources

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Engagement Training & Development

Foundation for a Decent Workplace

Whether you’re building a new organization or fixing a dysfunctional one, here’s a good place to start.

Bill of Rights for the Ideal Workplace

  1. You have the right to be treated with respect and the responsibility to respect others.
  2. You have the right to be treated fairly and the responsibility to treat others fairly.
  3. You have the responsibility to respect the rights and needs of others.
  4. You have the right to a work environment that is free of distractions.
  5. You acknowledge that change is difficult and necessary.
  6. You acknowledge that errors are often the symptoms of a larger problem, and not the problem itself, and work to find better solutions.
  7. You acknowledge that employees are part of the solution, not the problem.
  8. You acknowledge that while blame is easy, finding the right answer is hard.
  9. You acknowledge that finding the best answer often requires everyone being involved.
  10. You acknowledge that while customers come first, they may not always be right.

Adapted from The Three Legged Table: Why Every Employee Matters by Brian James.

[Image credit: Tim Mossholder on Unsplash]

Categories
Current events Engagement

News Got You Down?

Photo by 愚木混株 cdd20 on Unsplash

“What fresh hell is this?!”

That’s what I ask myself almost every day when I wake up to devasting news.

Airplane crashes, wildfires, floods, mass shootings, economic challenges, job layoffs, fears for personal and family safety, government upheavals, wars, etc.

How are we supposed to cope with so much grief and anxiety?

What I’ve found helpful, besides surrounding myself with supportive people, is revisiting “A Guide for Emotional Recovery: Fifty Things You Can Do When There is Nothing Else to Do”? It’s the subtitle of “A Light in This Dark Valley” by Gilbert Brenson-Lazan and Maria Mercedes Sarmiento Diaz.

Initially written to help victims of a catastrophic event, this invaluable guide was updated several years ago and is useful for anyone in need of “survival, recovery, and growth.”

The article, available in English and Spanish, can be found in GFSC’s free online library. I’m proud to be a part of GFSC (Global Facilitators Serving Communities), a volunteer facilitator network that provides materials, methods, and mentoring to help communities in crisis.

When you’re on GFSC’s library web page, check out other helpful articles in the library that includes emotional first aid; resilience; anxiety, stress, and grief management; and crisis intervention and leadership.

[Image credit: photo by 愚木混株 cdd20 on Unsplash]

Categories
Engagement

How to Improve Your Workplace

It’s easy and something anyone can do: bosses, business owners, co-workers, colleagues, partners; etc.

It can be used with any employee, whether they work remotely, at a company locale, or in a hybrid situation.

And it’s applicable any time, any season.

Are you ready?

Here it is:

“Tell someone how grateful you are that they took something annoying off of your plate, stepped up when you needed them, or just made work a little better. Whatever it is, be as specific as possible. It might feel small, but this tiny nudge towards gratitude is incredibly powerful. It will ripple throughout your organization. And it will make work better for you and for the people around you.” Laszlo Bock

[Image credit: Photo by Ava Sol on Unsplash]

Categories
Engagement

There’s No “I” in Employee Engagement … or is There?

It depends.

My answer is “no,” considering you can’t have an engaged workplace in a culture of management Inertia.

Employees may fully engage initially, but their enthusiasm and energy get chipped away over time due to inattention by management and little recognition of their achievements. Once engaged doesn’t mean always engaged when employee value is given lip service.

My answer is also “yes,” when management Intention and action are in place to support an engaged workplace. I’m talking about leaders/managers who proactively foster a culture where employees know their work matters and is valued.

Bottom line: effective engagement cannot co-exist with management Inertia. But when management is Intentional about engaging employees, it’s an entirely different situation.

Which “I” word have you experienced in employee engagement?

[Image credit: Pete Linforth from Pixabay]

Categories
Engagement

Meet the “Odd Couple” of Employee Disengagement

I’m talking about Dean Vernon Wormer and Rodney Dangerfield.

They came to mind after a conversation with a fellow business professional (FBP)

Me: How’s it going?

FBP: Not so good. We’ve talked before about how my department’s work isn’t really valued here. Yet they need me because I’m the only one with expertise and skills in this [functional] area. It’s frustrating.

Me: I thought the situation was improving.

FBP: I get compliments on my work, and the end result is acknowledged but not the effort or energy that goes into it. I like the company and enjoy what I do; yet there are times I’m not really inspired.

Me: Or engaged?

FBP: That, too. But it isn’t all bad. After seven years, I finally got a promotion.

Me: Congratulations, that’s great! Did it come with a salary increase?

FBP: No, just a new title. And I was told not to tell anyone about it, no internal announcement or news release.  It’s what I call my ‘double secret’ promotion.”

FBP has a great sense of humor and we laughed about this.

It sounded to me like something you’d get if you crossed Dean Vernon Wormer with Rodney Dangerfield,  a combination that doesn’t bode well in any organization.

Well-performing employees whose work isn’t respected and supported find it hard to stay motivated and engaged.

[Photo by Valerie Bosch on Unsplash]

Categories
Engagement Training & Development

Considering Major Organizational Change? Listen Up!

“Executives who initiate strategic change without engaging managers in the process disrespect them by dismissing their work and institutional knowledge.

While organizational change isn’t easy, it doesn’t have to be made more painful by those in charge.” Sybil F. Stershic

Those in middle and front-line management who are most affected by change are more than willing to share their ideas on how to best to minimize disruptions and help employees adapt.

Ignore them at your peril, unless you’re looking for an expedited path to disengagement and turnover.

[Image source unknown.]

Categories
Customer service Engagement Marketing

Why I’m More Hopeful

Throughout my career there were times I felt like a tiny voice in the management void.

As an early advocate of internal marketing – a strategic blend of Marketing and Human Resources that focused on taking care of employees to take care of customers – I found companies bought into the concept but not its practice. A typical response: “It says right here in our annual report that employees are our most valuable asset, so we don’t need your services.”

Despite encountering executives unwilling to invest in internal marketing, my passion for employee-customer care kept me going. Perseverance also led me to business leaders who recognized internal marketing’s value and wanted me to help them do more.

My new favorite equation

Now I’m more hopeful than ever about internal marketing for two reasons:

  1. Thanks to the focus on the employee experience as a key competitive differentiator, there is continuing interest in applying internal marketing (also referred to as employer branding).
  2. I’m especially happy to share I’m no longer a voice in the wilderness as building a brand from the inside out is being embraced by a new generation of marketers that include Ron Johnson, co-founder and managing Director of Blueprint Creative.

Ron has taken my internal marketing approach of blending Marketing and HR further: he advocates a stronger, more formal integration of the two functions in “The Bhranding Equation: Branding + HR = Bhranding” that is reflected in his quote:

“Customers will never love a business that is hated by its employees.” Ron Johnson

My new favorite business book

Ron is also the author of Tighten Your Shoelaces: How the World’s Leading Companies Defend and Grow Their Brands During a Crisis (and How You Can, Too!), a book I recommend.

Along with explaining his Bhranding Equation, Ron shares real-life examples of how companies protected and strengthened their brands when faced with the global pandemic and other business, social, economic, and environmental crises. This book is insightful and easy to read as Ron writes in a way that makes readers feel as if he is speaking directly with them. I see “Tighten Your Shoelaces” becoming a classic that will stand the test of time in both crises and non-crises situations.

As internal marketing has evolved into Bhranding, it’s gratifying to know a new generation is carrying employee-customer care forward.

[Photo credit: image by Silvia from Pixabay]

Categories
Engagement

A Powerful Way to Strengthen Team Culture

In today’s remote and hybrid work environments, how do you maintain connection and camaraderie among employees? How do you strengthen team culture and reinforce the message “We’re all in this together?”

One of the best ways I found to do this is to bring people together in-person, in small groups of 6-10, to safely explore and share their experiences as team members in an immersive and impactful way. As a facilitator, I’ve witnessed the power of such an experience that builds better understanding among employees using LEGO® SERIOUS PLAY®.

Unlike the traditional approach of employees sitting around a table listening to a few colleagues while someone takes notes on a flipchart, LEGO® SERIOUS PLAY® enables 100% participant engagement and creative articulation of ideas. It engages small groups in individual and collective discovery as they build and share models using special LEGO bricks. And in its own unique way, it answers the question:

How can I know what I think till I see what I say?” (quote attributed to Graham Wallis and E.M. Forster)

What’s most gratifying is how participants are astonished by and appreciative of this shared experience that enables them to re-energize their feelings about work in a focused and fun way.

I love the following quotes which help illustrate the workplace benefits of a facilitated LEGO® SERIOUS PLAY® session:

Better understanding and alignment among team members

“You can discover more about a person in an hour of play than in a lifetime of conversation.” Attributed to Plato

“Leaping into the unknown when done alongside others causes the solid ground of trust to materialize beneath our feet.”  Daniel Coyle, author of The Culture Code

Better collaboration and innovation

“Remote work makes it all too easy to default to ‘nothing but business’ mode. But genuine interaction, playfulness, and fun are important for collaboration and innovative thinking. You can always tell when teams are joyful in their work: The quality of the work is better.” Jenn Maer, former Design Director IDEO

“As well as providing much-needed stress relief … play can end up being counterintuitively, very productive. We can make interesting, new connections between ideas when we allow ourselves to loosen up from our regular goal-driven, laser-focused, instrumental approach.” Martin Reeves and Jack Fuller, Boston Consulting Group

Reinforced employee value and empowerment

“Fun is an exhale that people experience when they’re seen, valued, and empowered … we have to recognize that fun is the expression of lots of other important foundational investments in our team that enable people to show up whole, human, and valued.” Amber Naslund, LinkedIn Enterprise Sales Leader

“Shared understanding is what empowers us more than anything.” Chris Hadfield, Canadian astronaut

In our post-pandemic “next normal” world, employees need to re-connect in a memorable and meaningful way. Let me know when you’re ready to make this happen with LEGO® SERIOUS PLAY®.

You’ll be amazed at how well it plays out for you and your team.

[Image credit:  Adithya Rajeev from Pixabay]
Categories
Engagement

When Your Boss Deserves Thanks (+What to Do When Your Boss Doesn’t Deserve It)

The following excerpts, shared with permission, are from a business column written by HR pro Tina Hamilton, CEO of myHRPartner Inc. While the complete article also contains tips on how employers can thank employees, I was struck by the reminder that workplace gratitude shouldn’t be limited – it also applies to employees thanking their bosses.

If you’re fortunate to work for someone you respect, it’s appropriate to express authentic, sincere gratitude (no suck-up Eddie Haskell here):

“Employees: how often do you thank your business owner, CEO or supervisor? What would you thank them for? Here are a few ideas that illustrate that it doesn’t need to be complicated.

-Thank them for your job. Have you ever done that: Authentically thank them for the opportunity to work at their organization: ‘Hey, Jan, I wanted to take a moment to thank you for employing me here and making me part of this team. I really am grateful.’ Imagine the impact of those words spoken sincerely.

-Spell out why you appreciate your supervisor for no reason other than to appreciate them: ‘I want to take a moment to thank you for being a great boss. You make work so much more enjoyable.’

-Thank them for allowing you to work from home, to take time off, for being flexible and so on. Do it out of the blue for no special reason and with the expectation of nothing in return. Of all the words we hear in the workplace, the two words ‘thank you’ are more meaningful than you can imagine. Bosses rarely receive the thanks that they deserve for all that they do.”

Here’s what Tina has to say if you find yourself working for someone undeserving of appreciation:

“I would not be doing my job if I did not acknowledge that some of you are reading this and thinking, ‘Ha! I would never thank my boss. He/She does not deserve it for the way they treat us, manage us, take advantage of us,’ fill-in-the-blank. I acknowledge your sentiment. Sadly, your situation is too common. It’s fair to feel ungrateful and undervalued as a result.

See it as an opportunity to evaluate if a solution exists. If your work situation is a lost cause, strongly consider making a change. There is no need to wallow in misery when the job market is saturated with open opportunities. If you have ever thought about making a move, this is the time to do it. Maybe then you can feel thankful again. You deserve to. Everyone does.”

[Well said, Tina. Thank you!]

[Photo by Paul Hanaoka on Unsplash]
Categories
Engagement

Favorite Quotes on Pandemic-Related Changes in the Workplace

Last year’s disruption by COVID-19 led to copious content on its impact on the workplace discussing how leaders could navigate, cope, innovate, sustain and/or continue to grow in anxious and uncertain times.

As an advocate for a positive and engaged organizational culture, I was fascinated with the discussions and resulting responses to the pandemic. And I’m excited that aspects of the workplace have actually changed for the better. Here are some of my favorite quotes that reflect these changes.

Collaboration

“While no organization has the exact answer yet (that we know of), many are seeing the office of the future as a meeting place for collaboration, connection, and innovation and much less as a heads-down cubical farm for individual work.” Aaron De Smet, Laura Tegelber, Rob Theunissen, and Tiffany Vogel, Overcoming pandemic fatigue: How to reenergize organizations for the long run

“If there’s a silver lining to crisis, it’s that it shakes up structure … Many teams have seen people across functions step up and speak up with effective results — and now that they’ve found their voices, taking them away would be both difficult and wrong. Leaders and teams alike need to learn a new style of collaborative decision making.” Lolly Daskal, How to Prepare Your People for the New Normal

Employee wellness

“This crisis has presented a once-in-a-lifetime opportunity to reinvent the workplace. Things that might once have seemed impossible have proved surprisingly workable … Focusing on well-being and social connectivity will serve [an] important purpose: helping employees to recover faster from what, for so many people, has been a traumatic, painful, and stressful period. And that is not only good for business—it is good for people.” Adriana Dahik, Deborah Lovich, Caroline Kreafle, Allison Bailey, Julie Kilmann, Derek Kennedy, Prateek Roongta, Felix Schuler, Leo Tomlin, and John Wenstrup, What 12,000 Employees Have to Say About the Future of Remote Work

“In unprecedented, rapidly changing situations, play is a critical capability. As well as providing much-needed stress relief – how many of us are currently working from dawn to dusk? – play can end up being counterintuitively, very productive. We can make interesting, new connections between ideas when we allow ourselves to loosen up from our regular goal-driven, laser-focused, instrumental approach.” Martin Reeves and Jack Fuller, We Need Imagination Now More than Ever

Leadership

“This is a time for leaders to try to invoke or provoke a degree of reflection, spending the time to talk about a shared sense of purpose and core values while also spending the time to emotionally check in. In fact, it will have the dual benefit of helping people move past the present suffering and begin to envision and create their new future together.” Richard Boyatzis interviewed in Psychological safety, emotional intelligence, and leadership in a time of flux

Better Workplace Culture

“… companies are waking up to the need for greater empathy and compassion to create a workplace that can unleash the full potential of their people even beyond the crisis … introducing new, more human-centered principles that truly put talent and people at the heart of organizational success. [These principles] all have one thing in common: a vision of successful organizations that are intensely human, nurturing the very best elements of emotion, creativity, human connection, and empathy and inspiring emergent leadership at every level.” Aaron De Smet, Laura Tegelber, Rob Theunissen, and Tiffany Vogel, Overcoming pandemic fatigue: How to reenergize organizations for the long run

[Image by Chris Montgomery on Unsplash]