Why Your Company Needs a Holiday+ Celebration

Let’s start with the “what” before I explain the “why” you need to hold a special event this time of year. Your options to recognize employees during the November/December holidays, OR wrap-up the year’s results, OR kick-off goals for the new year will depend: on what you’ve done in the past and whether you want 

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Where to go when you need emotional first aid

How do we cope when we’re bombarded with crisis after crisis? Weather-related disasters, hate crimes, political and economic struggles, rampant mistrust and distrust, etc. If you’re looking to understand how we can help ourselves and each other get through difficult times, I recommend the free online library of Global Facilitators Serving Communities (GFSC), a volunteer 

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An Engaging Journey on the Impact Revolution Channel

It’s happened. I’ve reached the point when I’m invited to speak on podcasts whose hosts are much younger than I am. Does this make me feel old? Surprisingly, no. It makes me appreciative of how much business experience I have to share. Keeping a positive mindset, I prefer to think of it as “sharing my 

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Why I’m More Hopeful

Throughout my career there were times I felt like a tiny voice in the management void. As an early advocate of internal marketing – a strategic blend of Marketing and Human Resources that focused on taking care of employees to take care of customers – I found companies bought into the concept but not its 

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A Powerful Way to Strengthen Team Culture

In today’s remote and hybrid work environments, how do you maintain connection and camaraderie among employees? How do you strengthen team culture and reinforce the message “We’re all in this together?” One of the best ways I found to do this is to bring people together in-person, in small groups of 6-10, to safely explore 

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“We want your business, not your bad mood”

Facts of life for business: 1: No business has an unlimited supply of employees and customers. 2: Recruitment and retention of both employees and customers are necessary for business survival. 3: Cultivating good employees is as important as cultivating good customers. However, when good employees are subject to rude and demanding customers, it’s time to 

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A Special Anniversary Worth Sharing

I’m excited to “share” that 10 years ago this summer my book, Share of Mind, Share of Heart: Marketing Tools of Engagement for Nonprofits, was published. [Note: this was the second – and last – business book I wrote, disappointing my son and husband who pushed for a trilogy. Sorry, guys!] I was encouraged by 

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Leaders, Business Owners: Now is the Time to Do Something Intentional and Impactful

If you care about your employees, now is the best time to show them. We’re in the midst of “The Great Resignation,” also known as the “The Great Awakening,” in which millions of people are quitting their jobs or striking for better work conditions. Not only has the pandemic lead to job and career burnout, 

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Volunteers Get to the Heart of the Matter

Q: How would you facilitate a meeting-of-the-minds between two competitive nonprofits? A: Very carefully. That was my challenge when I was asked to facilitate a special meeting of two organizations striving to enhance their impact in their community: one was a local affiliate of an established nonprofit and the other was a grass-roots start-up. Both 

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Favorite Quotes on Pandemic-Related Changes in the Workplace

Last year’s disruption by COVID-19 led to copious content on its impact on the workplace discussing how leaders could navigate, cope, innovate, sustain and/or continue to grow in anxious and uncertain times. As an advocate for a positive and engaged organizational culture, I was fascinated with the discussions and resulting responses to the pandemic. And 

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