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Internal Marketing Spotlight: Hyatt Place Dallas Ft. Worth

Posted by sybil | On: Jun 06 2017 | Comments (0)
While I travel often for business, my experience staying at the Hyatt Place DFW airport hotel felt different. I was consistently met with genuinely friendly, caring attitudes from all the hotel associates I encountered: from the sales manager who helped me with...

What’s the Problem with the Next New Management Trend?

Posted by sybil | On: May 09 2017 | Comments (0)
The answer depends on management’s attention span. No matter how well intentioned, executives who are unable to keep their focus on doing what it takes to make a new approach work will move on when the initiative fails and go after for the next best thing...

A Manager’s Guide on How to Cope When Team Efforts are Taken For Granted

Posted by sybil | On: Mar 28 2017 | Comments (2)
I had an interesting discussion with a colleague who manages an internal service department for a medium-sized organization. She’s a supportive manager whose team takes pride in providing quality service to internal clients. However, she finds it a challenge...

Confessions of a Recovering Nonprofit Executive

Posted by sybil | On: Feb 07 2017 | Comments (0)
One of the most challenging jobs I know of is held by people who work in nonprofits — they are as passionate about their work as they are stressed trying to accomplish much with limited resources. I explored this topic recently with a former nonprofit leader, Debrah...

How to Boost Mission Awareness

Posted by sybil | On: Jan 24 2017 | Comments (0)
[Note: This guest post was written by Kim Plyler, a communications professional and media strategist. CEO and founder of SahlComm, Kim works with high level clients in the technology, finance, manufacturing, cyber security, NGOs and nonprofit sectors. Her company's...

How to (Gently) End a Customer Relationship

Posted by sybil | On: Jan 10 2017 | Comments (0)
When I asked other business professionals when it’s best to lose a customer or client, the reasons boiled down to the customer’s lack of respect and not being fully committed to the working relationship. Examples cited included: difficult interactions...

The Need for Engagement and “Enlightened Hospitality”

Posted by sybil | On: Nov 29 2016 | Comments (0)
Regardless of where you stand on the results of the recent presidential election, employee engagement has been affected by post-election uncertainty. That’s why Danny Meyer, CEO of Union Square Hospitality Group, has encouraged employees to re-focus on the...

Open Workspace – More or Less Engaging?

Posted by sybil | On: Oct 11 2016 | Comments (0)
Open workspace, a trend in office design, is intended to foster a more collaborative and productive workplace with fewer organizational silos. Hearing from several people in different firms share their experiences adjusting to the design after their companies moved...

Hey, Wells Fargo: You Should’ve Followed Aretha Franklin, Not Gordon Gekko

Posted by sybil | On: Oct 04 2016 | Comments (2)
I’m saddened and shocked, but not surprised, about the recent Wells Fargo sales scandal that lead to bank employees opening bogus customer accounts in response to intense pressure to meet unrealistic and aggressive sales goals. I was once a sales manager...

The Writing is on the Wall: A Roadmap for Employee Engagement

Posted by sybil | On: Sep 27 2016 | Comments (0)
[Note: This special guest post is from community affairs leader Pete Waldron, a long-time colleague and friend, who coordinated the "quote wall" project he shares below. Pete is with CrossAmerica Partner where he currently heads up Corporate Citizenship &...