“Hands down, face-to-face is the best” (pun intentional)

Confession: I have as much fun talking about LEGO® bricks as I do working with them. I actually use these colorful plastic building blocks in team development as a Certified Facilitator in LEGO® SERIOUS PLAY® (LSP) – a novel approach that enables participants to “think with their hands and listen with their eyes.” I had 

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What I Enjoy about My “Work” as a Facilitator

How many people do you know who truly love what they do? Well, you can count me as one of them. Combining multiple roles of “catalyst, conductor, and coach,” my work as a facilitator is complex, challenging, and gratifying. Projects may appear to be similar, yet each facilitated session is unique. I enjoy my work 

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What I’ve Learned During the Pandemic: A Facilitator’s Perspective

My most surprising discovery during the pandemic is the extraordinary sense of connection I feel with business colleagues around the globe, and it’s stronger than ever. I’ve participated in numerous Zoom meetings the past five months with two international groups I’m part of: the all-volunteer Global Facilitators Serving Communities and the LEGO® SERIOUS PLAY® Certified 

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Building Connections and Engagement in “Smart Women Conversations”

Connecting and engaging people in the workplace with LEGO® … just one of many fascinating topics shared in my video discussion with Smart Women Conversations’ host Yvonne DiVita, respected blogger, serial entrepreneur, and my former publisher who remains a dear friend. Yvonne launched Smart Women Conversations to “inform, educate, create laughter and share stories of 

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An Accidental Facilitator’s Simple Tool for Improvement

An admitted “accidental facilitator,” I love what I do. Here’s why. I find my role in guiding the process of discovery among groups to be: challenging – because it requires a high level of customization to meet a client’s specific needs while being unable to predict the outcome intense and exhausting – because it involves 

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3 Simple Ways to Engage Employees in a Better Customer Experience

Need to have your employees better understand and improve the customer experience? Here are three simple approaches designed to do just that. Each one can be applied to engage employees in sharing their experiences and building on their ideas to take care of customers. 1. Consider the customer perspective  “Smart people walk in the shoes of 

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“You’re facilitating with what … ?!”

I’m proud to announce that I’m now a Certified Facilitator in LEGO® SERIOUS PLAY®. That’s right, I can help companies “solve real problems in real time in 3D” using specially selected LEGO® bricks. LEGO® SERIOUS PLAY® is a proven methodology based on extensive research from the fields of business, psychology, learning, and organizational development. It uses 

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A Client-Inspired Wish

One of the most amazing clients I’ve had the privilege and joy of collaborating with for 25 years recently retired. I wish there were more managers like her because it would mean more engaged and productive workplaces. Let me tell you why. Peg helped grow a successful university distance education department, having started at a time when 

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Let Employees Out of the Bubble for Better Collaboration

Whether getting together in person for problem-solving, planning, or idea-sharing, many employees are thrilled with the opportunity to engage in active discussion when management is truly interested in their input. I’ve seen the positive impact of these employee gatherings first-hand in my work as a facilitator and trainer. Individual, team, and organizational benefits of effective 

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What I Learned About Facilitation as an Accidental Facilitator

“When I grow up, I want to be a facilitator.” I never said those words to my parents and teachers but that’s ultimately what happened. For the past 30 years, I’ve been developing and refining my skills as a facilitator, and it’s an ongoing endeavor. It’s about people and purpose Facilitation is “a powerful way of working 

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