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Welcome!

If you’re looking to enhance employee-customer care, you’ve come to the right place. Please take a moment to get acquainted with Quality Service Marketing’s specialized services and resources for nonprofit and for-profit firms that will help you better engage your employees and customers.


What does your brand reflect?

Today’s managers are so busy trying to master the growing array of high-tech marketing tools that they’ve lost sight of one of the most fundamental competitive weapons available: employees and the relationships they have with customers and stakeholders.

Customers judge the quality of an organization and brand by how well they’re treated by everyone in the organization they come in contact with. In essence, customer relations “mirror” employee relations: the way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers!

What do you see when you look into your organization’s employee-customer mirror:

  • A positive reflection of employee-customer care?
  • A blurred image that needs to be more employee- and customer-focused?
  • Or tiny cracks opening up opportunities for your competitors?

Learn how you can strengthen employee-customer engagement with QSM’s help.