Volunteers Get to the Heart of the Matter

Q: How would you facilitate a meeting-of-the-minds between two competitive nonprofits? A: Very carefully. That was my challenge when I was asked to facilitate a special meeting of two organizations striving to enhance their impact in their community: one was a local affiliate of an established nonprofit and the other was a grass-roots start-up. Both 

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Customer Service Behind the Mask: We Need More Like Laura

With the exception of surgical doctors and nurses who are used to communicating while wearing masks, many of us are challenged to communicate effectively when half of our faces are covered. Until the pandemic, I took for granted how much our facial expressions greatly enhance verbal communications and personal interactions. Yet skilled service providers can 

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How Marketing Makes Its Work More Difficult

I often hear marketing staff commiserate about how they struggle to get respect and buy-in for their programs. Several reasons account for this: given its work with advertising agencies, media firms, and incentive and premium providers, marketing is primarily associated with creative (aka “fun”) processes to promote the brand marketing teams typically work within functional 

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Favorite Quotes on Pandemic-Related Changes in the Workplace

Last year’s disruption by COVID-19 led to copious content on its impact on the workplace discussing how leaders could navigate, cope, innovate, sustain and/or continue to grow in anxious and uncertain times. As an advocate for a positive and engaged organizational culture, I was fascinated with the discussions and resulting responses to the pandemic. And 

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What R-R-Resonated with Me in 2020

Like most people, I’m looking forward to putting 2020 behind us. Reflecting on the year, I noticed many words starting with “r” used to describe the pandemic’s immediate, near- and long-term impacts. Here are the r-words that most resonated with me and why. Response and recovery How healthcare professionals, scientists, leaders, and communities acted to 

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New Books for Holiday Gift-Giving This Year

“A book is a gift you can open again and again.” Garrison Keillor I’m a fan of giving books as gifts especially when paired with soothing tea, specialty coffee, indulgent chocolate or other sweet treat. Such gifts feed the senses as well as the mind. So I’m happy to recommend five new nonfiction books that 

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“Hands down, face-to-face is the best” (pun intentional)

Confession: I have as much fun talking about LEGO® bricks as I do working with them. I actually use these colorful plastic building blocks in team development as a Certified Facilitator in LEGO® SERIOUS PLAY® (LSP) – a novel approach that enables participants to “think with their hands and listen with their eyes.” I had 

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“Hi, this is a truly candid auto-reply you wish you’d thought of first”

“Find lightness and humor in each day. There is a lot to be worried about, and with good reason. Counterbalance this heaviness with something funny each day …” Margie Donlon, psychologist This is why I’m sharing this post from Vu Le, a respected nonprofit professional, writer, speaker, and founder of Nonprofit AF. I love his 

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What I Enjoy about My “Work” as a Facilitator

How many people do you know who truly love what they do? Well, you can count me as one of them. Combining multiple roles of “catalyst, conductor, and coach,” my work as a facilitator is complex, challenging, and gratifying. Projects may appear to be similar, yet each facilitated session is unique. I enjoy my work 

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