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Great Customer Service Quotes for Training

Posted by sybil | On: Oct 21 2014 | In Customer service, Engagement, Training & Development
“It’s risky to underestimate the benefit of exceptional [customer] service; it’s equally risky to overestimate the level of customer service that you are currently providing.” Unknown I often use this quote in the beginning of my customer-focus workshops...

Culture + Brand = Passion for Engagement: Volunteers in Medicine

Posted by sybil | On: Oct 14 2014 | In Engagement, Marketing
The value of having a favorable brand is that it inspires public trust and confidence – the stronger the brand, the more likely people will associate with it. A most important contributor to brand strength, and one that is difficult to duplicate, is the organization’s...

A Customer Never Forgets–3 Customer Stories and What They Mean

Posted by sybil | On: Oct 07 2014 | In Customer service, Training & Development
Impressions of customer service — good and bad — can be long lasting as these three stories illustrate. In this post my marketing colleagues and I share special situations we experienced as customers more than 20 years ago. “A legendary service experience that touched...

Continue Learning to Continue Leading

Posted by sybil | On: Sep 30 2014 | In Engagement, Marketing, Training & Development
“The best leaders are insatiable learners,” according to author and Fast Company co-founder Bill Taylor. He explains ”the challenge for leaders is not to out-hustle, out-muscle, or out-maneuver the competition. It is to out-think the competition in ways big and...

A Social Community Gives Back: BlogPaws Interview

Posted by sybil | On: Sep 23 2014 | In Engagement
It was my second year as a speaker at BlogPaws’ 2014 conference. BlogPaws is a social community that includes pet owners, pet lovers, pet bloggers, animal welfare nonprofits (including animal rescues and shelters, American Animal Hospital Association, and the Human Animal...

Happy Working Parents Day!

Posted by sybil | On: Sep 16 2014 | In Engagement, Musings
That’s right, it’s Working Parents Day. Celebrated every year on September 16th, here’s what this “holiday” represents: Working Parents Day gives recognition to moms and dads who work hard to provide for their children. Every day dad, and often mom,...

Engaging in Work and Life: How to “Live Fully”

Posted by sybil | On: Sep 09 2014 | In Engagement
For World Suicide Prevention Day on September 10th, employee engagement thought leader David Zinger advocates helping “all employees live fully at work – with a full life and a life full of meaning and mattering. We need to recognize when employees are struggling and what...

On Going Solo

Posted by sybil | On: Sep 01 2014 | In Engagement, Musings, Training & Development
In honor of Labor Day, I salute all those who are gainfully self-employed or are about to become solo-prenuers. Regardless of your specialty, you’ll find many challenges and joys to working on your own. The chief challenge is that “everyday you’re self-employed,...

When the Board Doesn’t Care About Employee Engagement – The Market Basket Saga

Posted by sybil | On: Aug 25 2014 | In Engagement
It’s the case of a CEO who did well by his employees (personable management style, career growth, great pay, profit-sharing, etc.) and, in turn, customers – engendering the loyalty of both. So much so that when the CEO was ousted in a board-level family feud, employees...

Why I Write: A Brief History

Posted by sybil | On: Aug 18 2014 | In Musings
I’m happy to be part of a writing-theme blog hop since the request came from my friend, Yvonne DiVita of Lipsticking blog-fame. I learned I’d be in great company with my friends, Robbi Hess, All Words Matter, and Toby Bloomberg, Diva Marketing (Toby is also my “blog...