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Forget the Curve to Better Engage Employees

Posted by sybil | On: Feb 24 2015 | In Engagement
This post features another excerpt from Ken Blanchard’s classic book, The Heart of a Leader, and is reprinted with permission. Managers who have positive expectations of their employees, as Blanchard advocates, enhance both internal communication and engagement.  ”Real...

Celebrating My Blog’s 10th Birthday!

Posted by sybil | On: Feb 17 2015 | In Engagement, Marketing
It all started in January 2005 when I attended an AMA “Hot Topic” program on blogging taught by Toby Bloomberg and Dana VanDen Heuvel. With their encouragement, I started this blog on Feb. 12, 2005; here are a few excerpts from my first post, “Warm & Fuzzy...

Sprinkle Positive Expectations & See What You Get!

Posted by sybil | On: Feb 10 2015 | In Customer service
[This  guest post is by Chip R. Bell, a renowned keynote speaker and the author of several best-selling books including The 9 ½ Principles of Innovative Service.  His newest book is the just-released Sprinkles: Creating Awesome Experiences Through Innovative Service.] Presuming...

Coping with the Credibility Gap in Employee Engagement

Posted by sybil | On: Feb 03 2015 | In Engagement
“Our current practices and approaches to employee engagement are failing. They are failing to achieve organizational results and most employees fail to experience the benefits of their own engagement.”  Excerpt from David Zinger’s 21-Point Employee Engagement Manifesto. A...

More Favorite Employee Engagement Quotes

Posted by sybil | On: Jan 27 2015 | In Engagement, Training & Development
Here are more great quotes that apply to workplace engagement – some relatively new, some from a century or two ago. You can use these or other quotes as conversation-starters in management development training by asking participants to choose and briefly discuss which quote(s)...

Engaging Employees in Responsibility

Posted by sybil | On: Jan 20 2015 | In Engagement
This special post is an excerpt from Ken Blanchard’s classic book, The Heart of a Leader, and is reprinted with permission. His message to managers is also key to engaging employees in their work. “If you want your people to be responsible, be responsive to their needs.” “The...

Is Your Organization Contributing to Employee Disengagement with Institutional Disrespect?

Posted by sybil | On: Jan 13 2015 | In Engagement
Lately I’ve been hearing more about employees disengaging at work due to a condition they describe as “institutional disrespect.”  This occurs when new or newly-assigned managers, with upper management’s complicit support (or feigned ignorance?), make decisions...

What Happened to the Year of the Employee?

Posted by sybil | On: Jan 06 2015 | In Engagement
2014 was predicted to be the Year of the Employee with increased competition for talent and continuing attention on employee engagement. But did employee engagement improve in the workplace? Certainly, the Market Basket story of employees’ successful public (and customer-supported)...

Best Job Ever! Reflecting on 2014

Posted by sybil | On: Dec 30 2014 | In Engagement, Marketing, Training & Development
“To give your best is to receive the best … “ Raymond Holliwell I’m fortunate to do work that I enjoy. This past year I had the opportunity to train managers how to strengthen employee engagement with internal marketing, facilitate planning retreats, and help...

Ready to Engage in the New Year?

Posted by sybil | On: Dec 16 2014 | In Engagement, Musings
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Note: the following is a timely excerpt from A Little Book of Big Thoughts: Lip-Sticking, The Book, written (and shared with permission) by Yvonne DiVita,  Lip-Sticking founder and BlogPaws co-founder. Happy Day to the World Today, the sun is out. All’s right with our world. Yes,...