Contact QSM:

When Your Plate is Full

Posted by sybil | On: Apr 22 2014 | In Engagement
Engaging the meatball by David Zinger Another meatball tossed on our overflowing spaghetti-like plate of work. Before forking into our crowded strands of work yet another meatball is tossed on the pile colliding with the meatball already there precipitating an avalanche of meatballs hurdling...

I Love Libraries!

Posted by sybil | On: Apr 14 2014 | In Engagement, Marketing, Musings, Training & Development
Happy National Library Week! April 13-19, 2014, is a time to honor libraries and librarians for all they do to encourage reading and learning for enlightenment and enjoyment. I extend my deep gratitude to all the librarians who have helped and inspire me over the years. I have many...

Celebrate Service – It’s National Volunteer Week!

Posted by sybil | On: Apr 07 2014 | In Engagement
While engaging and caring for volunteers is an ongoing activity, National Volunteer Week (April 6-12, 2014) is an important reminder to celebrate volunteers and their impact.  This week provides an opportunity to honor “the enduring importance of recognizing our country’s...

The Funny Thing About Employee Engagement

Posted by sybil | On: Apr 01 2014 | In Engagement, Featured Post
It’s easy to make fun of employee engagement based on how some companies approach it. They proclaim “employees are our greatest asset” — it says so in our annual report! — but it’s all lip service. They conduct an employee engagement survey or two,...

Gather Round: A Staff Meeting Template That Really Works

Posted by sybil | On: Mar 18 2014 | In Engagement
This popular post shares a practical and engaging staff meeting agenda. It’s been updated from its original posting in 2009. ================================================= With e-mail dominating internal communications, staff meetings are becoming a lost art form. Here’s...

Sage Advice for Dealing with Management Turnover

Posted by sybil | On: Mar 11 2014 | In Engagement
Senior and middle managers leave organizations for many reasons: poor performance, management or board conflicts, retirement, health issues, new opportunities, etc.  The euphoria or disappointment felt by employees soon gives way to uncertainty and anxiety regarding the manager’s...

From Slip-Up to Shared Learning

Posted by sybil | On: Mar 04 2014 | In Engagement, Musings, Training & Development
“I’m never wrong. I thought I was once, but I was mistaken.”  – Lucy Van Pelt  We all make mistakes and, hopefully, we all learn from them. Here are some non-threatening and productive ways to institutionalize learning from our mistakes in the workplace. Mistake of...

What’s So Special About March 1st?

Posted by sybil | On: Feb 25 2014 | In Engagement
Besides that we’re inching closer to spring, March 1st is World Compliment Day! Here’s why I advocate this little known holiday: “The initiative, in contrast to Valentine’s Day, Secretaries’ Day, and Mother and Father’s Days, is not commercially...

How to Engage Employees in Customer Care

Posted by sybil | On: Feb 18 2014 | In Customer service, Engagement, Featured Post
When it comes to getting employees involved with customer satisfaction and retention, it’s not as difficult as some managers believe. Smart employees, including those who don’t have direct customer contact, have a vested interested in customer care. They get the reality...

Business Blogs Continue More and Less: One Blogger’s Perspective

Posted by sybil | On: Feb 11 2014 | In Engagement, Marketing, Musings
I was an early adopter of business blogging, despite my usual hesitation to embrace new media. After much trepidation, I launched this blog in 2005 to help managers engage employees and customers with internal marketing. As I start my 10th year writing this blog and reading others,...