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When It’s Best to Lose a Customer or Client

Posted by sybil | On: Sep 13 2016 | In Customer service, Training & Development
Despite the best intentions, there are times when it’s necessary to give up a customer or client. The reasons vary, as I learned when I asked colleagues why they stopped working with customers. In their own words (and in no particular order), here’s what they said about...

The Psychological Recession & Generational Engagement: Interview with Dr. Judith Bardwick

Posted by sybil | On: Sep 06 2016 | In Engagement
I don’t remember when I started reading (and frequently quoting) posts by Judith M. Bardwick, Ph.D., but I was hooked on her insight into employee and organizational development. A highly respected writer, consultant, and speaker, she is known for combining “cutting-edge...

Summer Blog Break 2016

Posted by sybil | On: Jun 28 2016 | In Engagement
Remember those sweet childhood days when school was out and summer vacation started? I do, even though I’ve been working over more summers than I care to count. I’m not complaining, as I love working with my clients regardless of the season. My summer compromise is my...

Five Career Lessons from The Wizard of Oz

Posted by sybil | On: Jun 21 2016 | In Engagement, Musings
One of my favorite childhood films, The Wizard of Oz, offers many wonderful life lessons.  As a devotee of professional development as well as the film, here are several of my favorite career take-aways from Oz. 1. Seeking Your Dream Job in the Emerald City While the term “career...

The Market’s Impact on Employee Engagement

Posted by sybil | On: Jun 14 2016 | In Engagement
How does the economy affect the practice of employee engagement? In times of low unemployment when there is strong competition for qualified people to fill positions, organizations scramble to find and keep good employees. Strategic recruitment and retention take center stage in...

Favorite Quotes on Why Employee Engagement is Still a Challenge

Posted by sybil | On: Jun 07 2016 | In Engagement
“Employers, challenged by globalization, low productivity, wage pressure and talent shortages are not investing in people as they once did. They have gone from a traditional role of being builders of talent to consumers of work.” Jonas Prising, Human Age 2.0: Future...

Revisiting the Old “New Different” for Marketers

Posted by sybil | On: May 10 2016 | In Marketing
It’s been nearly seven years since I featured excerpts from Chris Bonney‘s white paper, The View from the Front, about adapting to the recession in my post, Help For Marketers Dealing with the “New Different.” Back then … What’s amazing to me...

“Hoping to Help” – Lessons in Global Health Volunteering

Posted by sybil | On: Apr 19 2016 | In Engagement, Training & Development
Whether providing relief after a natural disaster or rendering humanitarian aid to countries in need, we’re familiar with the importance of international medical missions. The inspirational stories told by returning volunteers describe the desperate and challenging needs of...

Favorite Volunteer Quotes

Posted by sybil | On: Apr 05 2016 | In Engagement
While anytime is a good time to acknowledge volunteers for their dedication to helping others, National Volunteer Week, April 10-16, 2016, provides a special opportunity to celebrate their efforts. In support of National Volunteer Week, here are my favorite quotes on the tremendous...

What’s the Matter with Management? It’s Not What You Think

Posted by sybil | On: Mar 22 2016 | In Engagement, Training & Development
Actually, the question should be “What’s the matter with managing?” as I’m hearing from more colleagues who tell me they still love their work, but they dislike the managing people part. I shared my concern about this with Mary Theresa Taglang (MT), who has...