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Summer Blog Break 2017

Posted by sybil | On: Jun 20 2017 | In Musings
It’s time for my annual summer blog break. Despite my brief blogging respite, my client work, business development, and professional development efforts will continue — without the pressure to post. That’s because my blog is truly a labor of love as I find writing...

Color Me Insulted: A Failed Attempt at Engagement

Posted by sybil | On: Jun 13 2017 | In Engagement
Picture this: a well-known brokerage firm recovering from a major scandal is faced with increasing losses and decreasing brand confidence. A well-intentioned attempt to rally its “dispirited” employees backfires and results in further disengagement. Here’s the true...

Internal Marketing Spotlight: Hyatt Place Dallas Ft. Worth

Posted by sybil | On: Jun 06 2017 | In Customer service, Engagement
While I travel often for business, my experience staying at the Hyatt Place DFW airport hotel felt different. I was consistently met with genuinely friendly, caring attitudes from all the hotel associates I encountered: from the sales manager who helped me with an extra night’s...

Can You Afford to Fuel Employee Burnout?

Posted by sybil | On: May 23 2017 | In Engagement, Training & Development
[Note: This post first appeared on myHR Blog and is shared with permission from Tina Hamilton, PHR, founder of myHRPartner, an HR outsourcing firm. Tina is a well-respected business professional who is frequently quoted in the national media on HR-related issues in the workplace,...

A Business Consultant’s Rant

Posted by sybil | On: May 16 2017 | In Engagement
I love working with my clients, and yet I get so frustrated sometimes — not at them, but for them. I get frustrated on their behalf because of the organizational absurdity they have to deal with. For example: A management team focuses on improving employee and customer engagement...

What’s the Problem with the Next New Management Trend?

Posted by sybil | On: May 09 2017 | In Engagement
The answer depends on management’s attention span. No matter how well intentioned, executives who are unable to keep their focus on doing what it takes to make a new approach work will move on when the initiative fails and go after for the next best thing — frustrating...

Here’s What Bad Bosses Say

Posted by sybil | On: Apr 25 2017 | In Engagement, Training & Development
Steer clear if someone you work for – or with – says any of the following: “I’m not the boss because I’m always right. I’m always right because I’m the boss.” “Why should I invest in your training? You’ll just take all this knowledge...

Engaging Conversations with Volunteers

Posted by sybil | On: Apr 18 2017 | In Engagement
“Volunteers … work not for money but because they want to give back, make a difference, change the world.”  Sally Helgesen While the need to give of themselves may motivate volunteers to get involved, it doesn’t ensure their continuing commitment. What keeps them involved...

The Problem with Top-Down

Posted by sybil | On: Apr 11 2017 | In Engagement, Musings
Going horizontal in a vertical world by David Zinger Our organizational problems stem from being so vertical in a horizontal world. Elevators of rank, privilege, and delusion traverse up and down the corporate hierarchy giving the illusion of height over width. Even our page views...

A Manager’s Guide on How to Cope When Team Efforts are Taken For Granted

Posted by sybil | On: Mar 28 2017 | In Customer service, Engagement, Training & Development
I had an interesting discussion with a colleague who manages an internal service department for a medium-sized organization. She’s a supportive manager whose team takes pride in providing quality service to internal clients. However, she finds it a challenge to keep her employees...