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Summer Blog Break 2015

Posted by sybil | On: Jun 23 2015 | In Engagement, Musings
Happy Summer! It’s time to kick-back and enjoy the lazy, hazy days of the season. While I don’t usually take an extended vacation this time of year (except for an occasional long weekend), I do enjoy a brief break from blogging to refresh my content ideas. For those of...

The Three Most Important Questions You Need to Ask in Human Resources

Posted by sybil | On: Jun 16 2015 | In Engagement, Training & Development
In addition to the fine folks who work in Human Resources (HR), or in the absence of an HR function, everyone who is responsible for managing or supervising employees needs to consider three critical questions from the employee’s perspective. Answers to these questions are key...

The Three Most Important Questions You Need to Ask in Marketing

Posted by sybil | On: Jun 09 2015 | In Customer service, Marketing
A brilliant marketing colleague of mine taught me the three most important questions that need to be considered based on the customer’s perspective. These apply to both product and service providers in B2B (business-to-business) and B2C (business-to-consumer) organizations. Who...

People to People: Favorite Quotes on Collaboration

Posted by sybil | On: Jun 02 2015 | In Engagement
From important historical figures and contemporary business leaders, here are my favorite quotes on how working together makes a difference. “The value in human interaction is greater collective wisdom as a result of improved communication and collaboration.” Michael Katz “In...

What Your Fundraising Efforts Tell Donors

Posted by sybil | On: May 26 2015 | In Engagement
A donor can only take so much. That’s why I asked certain nonprofits to stop fundraising. The situation improved somewhat … until now. So far this year I have received monthly solicitations from one nonprofit, along with other fundraising mailers from a similar organization...

Foundation for a Decent Workplace

Posted by sybil | On: May 19 2015 | In Engagement
In my research on dysfunctional workplace cultures, a LinkedIn connection shared the following ”Ten Commandments of the Workplace” that can be honored by both employees and employers. [Special thanks to James Dodds for bringing this to my attention.] Ten Commandments...

Dysfunctional Workplace Cultures to Avoid

Posted by sybil | On: May 12 2015 | In Engagement
It’s true – there’s no such thing as a perfect workplace. Every organizational culture has its positives and negatives. But in my experience with employee engagement, there are two particular workplace environments to be avoided at all costs. “Oppression by...

Enlightenment for Those Entering the Workforce

Posted by sybil | On: May 06 2015 | In Engagement
Whether you’re starting a new job or career, here is sage advice to keep in mind. “Do work with your whole heart and you will succeed — there is so little competition.” – Elbert Hubbard “Your mindset will be one of the most important predictors...

What Marketing is Missing

Posted by sybil | On: Apr 28 2015 | In Marketing
Marketing may do a great job of communicating brand value to consumers, yet it doesn’t necessarily do the same for communicating its own value within an organization. Far too often I hear marketing staff commiserate about how they struggle to get respect and buy-in for their...

Best Quotes on Customers

Posted by sybil | On: Apr 22 2015 | In Customer service, Engagement, Marketing, Training & Development
Customers – love ‘em or sometimes hate ‘em – if you’re in business, you can’t live without them. True customer-focus means understanding, respecting, and serving customers as the basis of your business rather than considering them a necessary evil. Following...