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“Hoping to Help” – Lessons in Global Health Volunteering

Posted by sybil | On: Apr 19 2016 | In Engagement, Training & Development
Whether providing relief after a natural disaster or rendering humanitarian aid to countries in need, we’re familiar with the importance of international medical missions. The inspirational stories told by returning volunteers describe the desperate and challenging needs of...

Favorite Volunteer Quotes

Posted by sybil | On: Apr 05 2016 | In Engagement
While anytime is a good time to acknowledge volunteers for their dedication to helping others, National Volunteer Week, April 10-16, 2016, provides a special opportunity to celebrate their efforts. In support of National Volunteer Week, here are my favorite quotes on the tremendous...

What’s the Matter with Management? It’s Not What You Think

Posted by sybil | On: Mar 22 2016 | In Engagement, Training & Development
Actually, the question should be “What’s the matter with managing?” as I’m hearing from more colleagues who tell me they still love their work, but they dislike the managing people part. I shared my concern about this with Mary Theresa Taglang (MT), who has...

What’s So Funny About Employee Engagement?

Posted by sybil | On: Mar 08 2016 | In Engagement
Plenty, if you’re cynical about it. And such cynicism is not surprising given how many employees endure lame attempts to improve engagement. For example: Providing a special lunch for employees as a token employee appreciation event. Conducting periodic employee engagement...

Companies Get Lucky (?) with Partial Engagement

Posted by sybil | On: Feb 16 2016 | In Customer service, Engagement
“I love working with my customers. They’re what keep me engaged. Can’t say I feel the same about the company I work for.” “I’m upset by the lack of professionalism in my office. Co-workers dress sloppily. They curse in the office and don’t...

There’s No “Me” in Leadership

Posted by sybil | On: Feb 02 2016 | In Engagement
I spoke recently with a colleague about the organizational damage done by CEOs whose egos outweigh their management and people skills. Rather than creating a legacy of their greatness, these executives often leave a toxic workplace in their wake. “If a leader with a big ego...

3 Strategies to Keep Uncertainty from Killing Your Business

Posted by sybil | On: Jan 19 2016 | In Engagement
[Note: This special guest post is from business growth expert and coach, Meridith Elliott Powell. Her words are especially timely as we enter a new year filled with uncertainty. For more info about Meridith's work, please see her bio at the end of this post.] On any given day, depending...

Don’t Discount the New Year for Employee Engagement

Posted by sybil | On: Jan 05 2016 | In Engagement, Training & Development
Every four years it happens in the U.S. – a presidential election. Too often, it’s also an excuse companies use to withhold spending based on an uncertain outcome: “We’re afraid to invest in new initiatives until we know what’s going to happen in Washington,...

Top Takeaways from 2015

Posted by sybil | On: Dec 29 2015 | In Customer service, Engagement, Musings, Training & Development
Like most committed professionals, I’m always in learning mode. I find a constant stream of new ideas, lessons learned, and other important information from reading online and offline, speaking with participants in my workshops and presentations, attending conferences and webinars,...

How to Find Fulfillment This Holiday

Posted by sybil | On: Dec 15 2015 | In Musings
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Overwhelmed with consumer advertising and all the stuff available to buy? Frustrated with spending more and enjoying it less? Take a deep breath and read on. To better cope with the stress from information-overload and hyper-materialism, here’s an important message from business...