More than just-for-fun: how playing leads to better understanding
It’s true: “You can discover more about a person in an hour of play than in a lifetime of conversation.”
A Wasted Opportunity
I was seated next to a new executive in the parent company of an organization where I was a decades-long customer. We introduced ourselves at this network function, and I shared how wonderful the receptionist is at one of their locations. In fact, it’s the only location I chose to frequent because this frontline professional
Why Your Company Needs a Holiday+ Celebration
Let’s start with the “what” before I explain the “why” you need to hold a special event this time of year. Your options to recognize employees during the November/December holidays, OR wrap-up the year’s results, OR kick-off goals for the new year will depend: on what you’ve done in the past and whether you want
In Memory of a Class Act
It was the late 1960’s when I got to see David McCallum (be still my teenaged heart) in person in Minneapolis, MN – close enough to get this photo of him. Fresh off his success as Illya Kuryakin in the popular TV series, The Man from Uncle, McCallum was the featured guest speaker at a
Where to go when you need emotional first aid
How do we cope when we’re bombarded with crisis after crisis? Weather-related disasters, hate crimes, political and economic struggles, rampant mistrust and distrust, etc. If you’re looking to understand how we can help ourselves and each other get through difficult times, I recommend the free online library of Global Facilitators Serving Communities (GFSC), a volunteer
An Engaging Journey on the Impact Revolution Channel
It’s happened. I’ve reached the point when I’m invited to speak on podcasts whose hosts are much younger than I am. Does this make me feel old? Surprisingly, no. It makes me appreciative of how much business experience I have to share. Keeping a positive mindset, I prefer to think of it as “sharing my
Why I’m More Hopeful
Throughout my career there were times I felt like a tiny voice in the management void. As an early advocate of internal marketing – a strategic blend of Marketing and Human Resources that focused on taking care of employees to take care of customers – I found companies bought into the concept but not its
Sharing Experience to Pay It Forward
“With age comes wisdom” … and wrinkles. As a long-time solopreneur with a start in the corporate world, I’m fortunate to have more wisdom than wrinkles. I’m also fortunate to have the opportunity to share what I learned along the way with career coach and podcast host, Deborah Brown-Volkman. We covered a lot of ground
A Scary Risk Worth Taking
2023 is a milestone year for me. I started Quality Service Marketing 35 years ago after working in bank marketing for more than 10 years. Going out on my own was scary, but job security was relative as the bank I worked for was being acquired by a larger bank and I had survived a
A Powerful Way to Strengthen Team Culture
In today’s remote and hybrid work environments, how do you maintain connection and camaraderie among employees? How do you strengthen team culture and reinforce the message “We’re all in this together?” One of the best ways I found to do this is to bring people together in-person, in small groups of 6-10, to safely explore