Facts of life for business: 1: No business has an unlimited supply of employees and customers. 2: Recruitment and retention of both employees and customers are necessary for business survival. 3: Cultivating good employees is as important as cultivating good customers. However, when good employees are subject to rude and demanding customers, it’s time to
I’m excited to “share” that 10 years ago this summer my book, Share of Mind, Share of Heart: Marketing Tools of Engagement for Nonprofits, was published. [Note: this was the second – and last – business book I wrote, disappointing my son and husband who pushed for a trilogy. Sorry, guys!] I was encouraged by
Feeling overwhelmed by work responsibilities? I was until … I got perspective. And it hit me hard. This awakening occurred after I participated in an online discussion with a core group of indefatigable volunteer members of Global Facilitators Serving Communities (GFSC) and several Ukrainian facilitators/consultants. It’s purpose was to better understand the challenges they face
The following excerpts, shared with permission, are from a business column written by HR pro Tina Hamilton, CEO of myHRPartner Inc. While the complete article also contains tips on how employers can thank employees, I was struck by the reminder that workplace gratitude shouldn’t be limited – it also applies to employees thanking their bosses.
“Although the world is full of suffering, it is also full of the overcoming of it.” Helen Keller I’m amazed at how people have responded – and continue responding – to the pandemic and other serious issues affecting us. I’m talking about something people do individually and collectively; something they may not even realize they’re
It all began with a popular blog. Cousins Shane Burcaw and Sarah Burcaw Yunusov had the idea to start a nonprofit while in college. Their dream was inspired by Shane’s “Laughing at My Nightmare” blog where he posted his “funny, absurd, and at times, gut-wrenching” experience living with a severe form of muscular dystrophy.” His
If you care about your employees, now is the best time to show them. We’re in the midst of “The Great Resignation,” also known as the “The Great Awakening,” in which millions of people are quitting their jobs or striking for better work conditions. Not only has the pandemic lead to job and career burnout,
… as long as I have the right questions. That’s one of my most important tasks as a facilitator: to carefully select the “right” questions. These are thoughtful questions that engage all participants in purposeful discussion leading to outcomes such as resolving a problem, getting everyone on the same page, setting strategic priorities, identifying resources
Unlike MAD Magazine’s “devil-may-care” poster boy, Alfred E. Neuman – described as “someone who can maintain a sense of humor while the world is collapsing around him” – many people I know are worried. They’re worried about COVID’s resurgence, especially as flu season approaches, in addition to feeling stressed over continuing political and environmental issues.
Pandemic-induced stress and other reasons have led to decreasing workforce numbers and increasing pressure on remaining employees. Demanding, rude, and uncivil behaviors by some customers – and employers – only exacerbate the situation. Please be patient, understanding, and considerate. Thank you. [Image credits: “Dude breathe” photo by Kyndall Ramirez on Unsplash.jpg. Sign posted in office