Customer service Engagement

Extending Thanks Giving

Regardless of when you observe Thanksgiving, the holiday encourages us to give thanks for all we have … and for all that we don’t have (e.g., difficult circumstances). I’m all for expressing sincere gratitude during the season; I just wish it was given more frequently.

A friend of mine shared her experience with a Salvation Army volunteer bell-ringer, a man she recognized as a bell-ringer from the previous year. As she put money into the red kettle and received his thanks, she smiled and thanked him for his commitment to helping the Salvation Army. He also recognized her and told her she was one of the few who took the time to make eye contact and speak with him.

Another friend, who’s slightly disabled, described how she always thanks the store clerks who help her: “They are lovely in all the stores I go to and always help with opening doors for me or reaching an item on a high shelf or asking how I am if I haven’t been in for awhile. It goes beyond what they have to do so I am writing thank-you notes to let them know I appreciate the service and their help.”

Gratitude is a powerful form of acknowledgment, and it’s as critical today as ever.

“At a time of vast and troubling uncertainty, in a world that is being reshaped by technology, small acts of connection take on outsized importance. It’s strange to think that a winning smile from a cashier or a flight attendant, or a nod of recognition from an employee who has seen you three times that week, might matter to the person receiving it — or to the person doing it. But I believe it does matter, both in terms of creating better human experiences and building more valuable organizations.” Bill Taylor, excerpt from an HBR article written three years ago.

Let’s be generous with our gratitude today and every day. Thank you!

[Image courtesy of Pixabay]



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