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Color Me Insulted: A Failed Attempt at Engagement

Posted by sybil | On: Jun 13 2017 | Comments (1)
Picture this: a well-known brokerage firm recovering from a major scandal is faced with increasing losses and decreasing brand confidence. A well-intentioned attempt to rally its “dispirited” employees backfires and results in further disengagement. Here’s...

Internal Marketing Spotlight: Hyatt Place Dallas Ft. Worth

Posted by sybil | On: Jun 06 2017 | Comments (0)
While I travel often for business, my experience staying at the Hyatt Place DFW airport hotel felt different. I was consistently met with genuinely friendly, caring attitudes from all the hotel associates I encountered: from the sales manager who helped me with...

Can You Afford to Fuel Employee Burnout?

Posted by sybil | On: May 23 2017 | Comments (0)
[Note: This post first appeared on myHR Blog and is shared with permission from Tina Hamilton, PHR, founder of myHRPartner, an HR outsourcing firm. Tina is a well-respected business professional who is frequently quoted in the national media on HR-related issues...

A Business Consultant’s Rant

Posted by sybil | On: May 16 2017 | Comments (0)
I love working with my clients, and yet I get so frustrated sometimes — not at them, but for them. I get frustrated on their behalf because of the organizational absurdity they have to deal with. For example: A management team focuses on improving employee...

What’s the Problem with the Next New Management Trend?

Posted by sybil | On: May 09 2017 | Comments (0)
The answer depends on management’s attention span. No matter how well intentioned, executives who are unable to keep their focus on doing what it takes to make a new approach work will move on when the initiative fails and go after for the next best thing...

Here’s What Bad Bosses Say

Posted by sybil | On: Apr 25 2017 | Comments (0)
Steer clear if someone you work for – or with – says any of the following: “I’m not the boss because I’m always right. I’m always right because I’m the boss.” “Why should I invest in your training? You’ll...

Engaging Conversations with Volunteers

Posted by sybil | On: Apr 18 2017 | Comments (0)
“Volunteers … work not for money but because they want to give back, make a difference, change the world.”  Sally Helgesen While the need to give of themselves may motivate volunteers to get involved, it doesn’t ensure their continuing commitment....

The Problem with Top-Down

Posted by sybil | On: Apr 11 2017 | Comments (0)
Going horizontal in a vertical world by David Zinger Our organizational problems stem from being so vertical in a horizontal world. Elevators of rank, privilege, and delusion traverse up and down the corporate hierarchy giving the illusion of height over width. Even...

A Manager’s Guide on How to Cope When Team Efforts are Taken For Granted

Posted by sybil | On: Mar 28 2017 | Comments (2)
I had an interesting discussion with a colleague who manages an internal service department for a medium-sized organization. She’s a supportive manager whose team takes pride in providing quality service to internal clients. However, she finds it a challenge...

Are You Guilty of Treating Your Customers Like Chopped Liver?

Posted by sybil | On: Mar 21 2017 | Comments (0)
The phrase “What am I, chopped liver?” is uttered when a person is made to feel that he or she is not special. It’s exactly how some customers feel as a result of neglect by companies. I’m seeing this scenario play out in a membership-based...