Engagement

How to Respond When Your Best Employees Quit – Guest Post

[Note: Following up How To Avoid Losing Your Best Employees, Meredith Wood shares the warning signs of when employees are getting ready to leave and how to respond when they do.] U.S. workers are also quitting their jobs more than ever before, according to the Bureau of Labor Statistics. In October 2018, over 2% of 

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How to Avoid Losing Your Best Employees – Guest Post

[Note: I’m pleased to feature this guest post from Meredith Wood, Editor-in-Chief at Fundera. Specializing in financial advice for small business owners, Meredith is a current and past contributor to Yahoo!, Amex OPEN Forum, Fox Business, SCORE, AllBusiness and more.] The job market is the hottest it has been in the past 50 years. A 

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3 Creative Ways to Make New Employees Feel Welcome

[Note: I’m pleased to feature this guest post from Rosemary McKee, Account Manager at Rocket Badge, a quality-certified ISO9001 company serving the U.K. With more than 22 years of experience, McKee shares what managers can do to enhance the new employee experience.] As a hiring manager, your goal is to make new hires feel welcome, valued and part 

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At the Heart of a Successful Brand

This powerful statement is from the late Bob Wood, former Chairman of Wood Dining Services, whom I had the privilege of interviewing for my first book on internal marketing, Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care.  Bob was the epitome of an engaged leader who truly cared about his employees 

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Internal vs. External Customers: Who Comes First?

In many organizations there are employees who not only serve customers, they ARE customers. These “internal” customers are employees who rely on the information and resources provided by fellow employees who work in support functions such purchasing, HR, accounting, IT/information, etc. The level of quality service and support that “internal” customers receive from them impacts 

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“You’re facilitating with what … ?!”

I’m proud to announce that I’m now a Certified Facilitator in LEGO® SERIOUS PLAY®. That’s right, I can help companies “solve real problems in real time in 3D” using specially selected LEGO® bricks. LEGO® SERIOUS PLAY® is a proven methodology based on extensive research from the fields of business, psychology, learning, and organizational development. It uses 

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Workplace Engagement: an Inspired Strategy

We know that people can show up for work fully engaged only to have their enthusiasm and energy chipped away over time; i.e., once engaged doesn’t mean always engaged. That’s because numerous factors contribute to one’s engagement levels that include an employee’s personal situation (involving health, family, financial well-being, and support systems) and his/her workplace situation 

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