Engagement

Leaders, Business Owners: Now is the Time to Do Something Intentional and Impactful

If you care about your employees, now is the best time to show them. We’re in the midst of “The Great Resignation,” also known as the “The Great Awakening,” in which millions of people are quitting their jobs or striking for better work conditions. Not only has the pandemic lead to job and career burnout, 

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Worried Much These Days?

Unlike MAD Magazine’s “devil-may-care” poster boy, Alfred E. Neuman – described as “someone who can maintain a sense of humor while the world is collapsing around him” – many people I know are worried. They’re worried about COVID’s resurgence, especially as flu season approaches, in addition to feeling stressed over continuing political and environmental issues. 

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Attention, please

Pandemic-induced stress and other reasons have led to decreasing workforce numbers and increasing pressure on remaining employees. Demanding, rude, and uncivil behaviors by some customers – and employers – only exacerbate the situation. Please be patient, understanding, and considerate. Thank you. [Image credits: “Dude breathe” photo by Kyndall Ramirez on Unsplash.jpg. Sign posted in office 

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Special Mother’s Day Tribute from My Favorite Geek

[Note: I’m happy and humbled to re-post the following written many years ago by Jason Stershic, digital marketing professional, blogger, podcast producer, host of The Palmer Files Podcast, and (best of all!) my son. Thanks, kid!] Sybil Stershic is my mother and, for most of my conscious life, she’s been the proprietor of Quality Service 

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A Twilight Zone Episode? If Only!

[Note: I’m delighted to feature this brilliant piece written by Izzy Gesell, who generously allowed me to share it here. A former stand-up comedian and public school teacher turned professional facilitator, coach, and speaker, Izzy creatively applies improvisation to enhance personal and organizational learning. You can learn more about this “organizational alchemist who helps individuals 

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Volunteers Get to the Heart of the Matter

Q: How would you facilitate a meeting-of-the-minds between two competitive nonprofits? A: Very carefully. That was my challenge when I was asked to facilitate a special meeting of two organizations striving to enhance their impact in their community: one was a local affiliate of an established nonprofit and the other was a grass-roots start-up. Both 

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Favorite Quotes on Pandemic-Related Changes in the Workplace

Last year’s disruption by COVID-19 led to copious content on its impact on the workplace discussing how leaders could navigate, cope, innovate, sustain and/or continue to grow in anxious and uncertain times. As an advocate for a positive and engaged organizational culture, I was fascinated with the discussions and resulting responses to the pandemic. And 

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New Books for Holiday Gift-Giving This Year

“A book is a gift you can open again and again.” Garrison Keillor I’m a fan of giving books as gifts especially when paired with soothing tea, specialty coffee, indulgent chocolate or other sweet treat. Such gifts feed the senses as well as the mind. So I’m happy to recommend five new nonfiction books that 

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