I heard from several folks in response to my request for formal research on e-mail’s impact in the workplace.
A special thanks to Vanderbilt professor David Owens and Brad Bellaver for sharing several academic research papers involving the use of electronic media. Brad also recommended Melcrum Publishing as a resource.
From management’s perspective, e-mail is still an evolving medium – especially relative to the traditional communications media many of us grew up with – and we’re still learning as we go.
But as my friend Chris Bonney put it, using e-mail as a substitute for personal interaction – particularly when distance or expediency is not an issue – seems to be “a recipe for lousy morale and lost opportunity.”
Too bad there are managers out there who don’t know how else to cook.