Sprinkle Positive Expectations & See What You Get!

[This  guest post is by Chip R. Bell, a renowned keynote speaker and the author of several best-selling books including The 9 ½ Principles of Innovative Service.  His newest book is the just-released Sprinkles: Creating Awesome Experiences Through Innovative Service.] Presuming Loyalty by Chip Bell (www.chipbell.com) Stories about self-fulfilling prophecies are really cool. My favorite is the fifth-grade teacher 

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Engaging Employees in Responsibility

This special post is an excerpt from Ken Blanchard’s classic book, The Heart of a Leader, and is reprinted with permission. His message to managers is also key to engaging employees in their work. “If you want your people to be responsible, be responsive to their needs.” “The traditional hierarchy is okay for goal setting. People look to 

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Best Business Gift Ideas for Managers, Mentors, Colleagues, and Clients

“People who are successful are often crazy about reading. They make time for that because they understand how important it is … kind of like a secret weapon.” Ben Eubanks We all know people who love learning new ideas to make the workplace better for their customers and employees. My gift-of-choice for someone like this is 

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Top Three Employee Engagement Challenges and How to Overcome Them

This weeks marks the 7th anniversary of the release of Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care. I’ve been honored to speak with thousands of business and nonprofit professionals in the U.S. and abroad since my book’s publication, including company leaders who use the books in management development training. Continued interest 

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When Your Plate is Full

Engaging the meatball by David Zinger Another meatball tossed on our overflowing spaghetti-like plate of work. Before forking into our crowded strands of work yet another meatball is tossed on the pile colliding with the meatball already there precipitating an avalanche of meatballs hurdling downwards in all directions at once. If work is to nourish us 

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I Love Libraries!

Happy National Library Week! April 13-19, 2014, is a time to honor libraries and librarians for all they do to encourage reading and learning for enlightenment and enjoyment. I extend my deep gratitude to all the librarians who have helped and inspire me over the years. I have many fond memories of visiting my local library as 

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