Engaging Workplace Wisdom — Tips on What Works to Engage Others

While I typically speak about employee/volunteer engagement with people currently active in the workforce, the prospect of being with an audience of retirees was too good to pass up. My recent session for Penn State Lehigh Valley’s SAGE Lecture Series was designed with a dual purpose: 1) share the current state of workplace engagement and 2) tap into 

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Overcoming Intention Deficit in the Workplace

Move aside attention deficit – not the clinical kind but the one found in the workplace where people are overwhelmed and/or distracted by constant communication from too many directives, emails, text messages, phone calls, social media, etc. A serious consequence of this distraction is intention deficit, or more aptly, intentional deficit. It’s not that managers 

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People to People: Favorite Quotes on Collaboration

From important historical figures and contemporary business leaders, here are my favorite quotes on how working together makes a difference. “The value in human interaction is greater collective wisdom as a result of improved communication and collaboration.” Michael Katz “In speaking, we humanize ourselves. In listening, we bring our worlds together. In learning, we create 

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A Facilitator’s Top Three Tips for Strategic Marketing Planning

I recently shared why it’s important to commit time for strategic marketing planning.  Based on my combined experience as a marketer and planning facilitator, here are my top three tips for developing a successful planning session. 1. Be Mission-focused. The basis for your strategic marketing plan is rooted in your organization’s mission. If your marketing 

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No Time for a Strategic Marketing Plan? Think Again!

It’s a common lament among many marketers today – their work is more reactive than proactive. While they acknowledge the need for formal marketing planning, they’re overwhelmed and pressed for time dealing with customers, co-workers, information overload and other work demands. So they wrestle with whatever marketing projections and data are needed to compile an annual 

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My Favorite Facilitation Tools

As promised in my last post: in honor of the International Facilitation Week being observed this week, here are some of the facilitator tools I use most often. For asking the right questions: One of my favorite resources is Questions that Work: A Resource for Facililtators by Dorothy Strachan. This book is not only loaded with important questions, 

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When I Grow Up, I Want to Be a Facilitator

Trust me, I never said that to my parents and teachers. But that’s what’s happened as my career evolved, and I’ve spent most of my 25 years with Quality Service Marketing developing and refining my skills as a facilitator. What is facilitation? “It’s a powerful way of working that gives everyone a chance to be an active part of 

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Overcoming the Responsibility vs. Authority Conflict: Lessons in Collaboration

How do you manage working with others when you’re responsible for a project they’re involved with, yet you’re given limited or no authority to get the work done? While I do not recommend this approach, I’ve observed it in many organizations due to reasons that involve internal politics, lack of role clarity, and unshared commitment 

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Internal Marketing Tools of Engagement For Marketers (Part 2)

Last week I shared examples of how Marketing can start to build better relationships within the firm. In addition to this general outreach, it’s important to get employee buy-in and cooperation for each marketing program you implement. Here are several tools of engagement you can use. Before launching any marketing initiative or program … Share 

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Volunteers Know What Matters

The recent PR firestorm involving two well-known women’s health organizations (I’m not going to rehash the situation here) reminded me of an experience I had in my early years of nonprofit consulting. I was asked to facilitate a special meeting between two nonprofits involved in helping people with cancer – one was an established organization, 

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