Zappos.com’s 2009 Culture Book is here (!) and I’m thrilled to add it to my business library – next to the previous edition that I got on my visit to Zappos last year.
The book is written by Zappos employees who share what the company culture means to them. It’s a beautifully designed and produced book, supplemented with color photos and captions that capture the true spirit of Zappos. The book includes Zappos core values, a brief time line of the company’s 10 year history, and, most important, what the people who live the Zappos culture have to say about it.
Regardless of where they work in the company (customer loyalty center, merchandising, finance, technology & project management, Kentucky warehouse, marketing, etc.), Zappos employees share how valued they feel as members of the Zappos family … how they engage in “serious fun” … how they’re empowered to do and be their best … how they live the company’s values … and how truly happy they are to work at Zappos everyday. (Would your employees say the same? Honestly, I don’t know that many companies whose employees love their workplace.)
Zappos Culture Book should be mandatory reading in every undergraduate business class, MBA, and leadership program.
Read this book to your kids at night, and I swear they’ll tell people “When I grow up, I want to work at Zappos!” This is no fairy tale – Zappos is for real.