July and August are a time to invest in sunscreen to avoid sunburn. For me, it’s also a time to invest in a break to avoid blogging burnout. I enjoy this special time to step back from the pressure of posting. But it’s not a total vacation as I’ll be working this summer to help
This is the story (more of a tribute, actually) about my beloved father. He was a tailor by trade who ran a small alterations and dry cleaning business. I used to visit his shop to watch him work on a treadle sewing machine surrounded by rainbows of thread neatly stacked on shelves. Sometimes I would
[Note: I’m pleased to feature this guest post from Rosemary McKee, Account Manager at Rocket Badge, a quality-certified ISO9001 company serving the U.K. With more than 22 years of experience, McKee shares what managers can do to enhance the new employee experience.] As a hiring manager, your goal is to make new hires feel welcome, valued and part
This powerful statement is from the late Bob Wood, former Chairman of Wood Dining Services, whom I had the privilege of interviewing for my first book on internal marketing, Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care. Bob was the epitome of an engaged leader who truly cared about his employees
In many organizations there are employees who not only serve customers, they ARE customers. These “internal” customers are employees who rely on the information and resources provided by fellow employees who work in support functions such purchasing, HR, accounting, IT/information, etc. The level of quality service and support that “internal” customers receive from them impacts
Need to have your employees better understand and improve the customer experience? Here are three simple approaches designed to do just that. Each one can be applied to engage employees in sharing their experiences and building on their ideas to take care of customers. 1. Consider the customer perspective “Smart people walk in the shoes of
I’m proud to announce that I’m now a Certified Facilitator in LEGO® SERIOUS PLAY®. That’s right, I can help companies “solve real problems in real time in 3D” using specially selected LEGO® bricks. LEGO® SERIOUS PLAY® is a proven methodology based on extensive research from the fields of business, psychology, learning, and organizational development. It uses
We know that people can show up for work fully engaged only to have their enthusiasm and energy chipped away over time; i.e., once engaged doesn’t mean always engaged. That’s because numerous factors contribute to one’s engagement levels that include an employee’s personal situation (involving health, family, financial well-being, and support systems) and his/her workplace situation
Have you ever found yourself in one of these situations? Without warning, your position is eliminated due to restructuring Your job security is at the mercy of company or government politics Your job responsibility is minimized as a result of a management change or merger Your competence and performance – reflected in stellar job evaluations
[With Employee Appreciation Day approaching, I’m delighted to share this special post from my friends at myHR Partner. These HR professionals are serious about their work, yet also have a great sense of humor. I encourage you to visit their Modern Employer blog where you can find helpful and informative content.] myHR Partner’s Cartoon Employee Hall of Fame In recognition