An admitted “accidental facilitator,” I love what I do. Here’s why. I find my role in guiding the process of discovery among groups to be: challenging – because it requires a high level of customization to meet a client’s specific needs while being unable to predict the outcome intense and exhausting – because it involves
[Note: Following up How To Avoid Losing Your Best Employees, Meredith Wood shares the warning signs of when employees are getting ready to leave and how to respond when they do.] U.S. workers are also quitting their jobs more than ever before, according to the Bureau of Labor Statistics. In October 2018, over 2% of
[Note: I’m pleased to feature this guest post from Meredith Wood, Editor-in-Chief at Fundera. Specializing in financial advice for small business owners, Meredith is a current and past contributor to Yahoo!, Amex OPEN Forum, Fox Business, SCORE, AllBusiness and more.] The job market is the hottest it has been in the past 50 years. A
September 16th is Working Parents Day, a day designated to recognize “those amazing parents who work hard all year to provide for their families.” It is described by one calendar source as an “unofficial holiday [that] celebrates mothers and fathers who go to work while they are raising children. Those children are the most likely group
Because it’s good for your health. That’s the key message in Read ‘Em & Reap: 6 Science-Backed Ways Reading Puts You on the Road to Achieving More and Living Longer by Tom Collins. [Disclaimer: I was fortunate to review an early draft of the book.] Collins draws on research from neurology, psychology, cognition, education, and
July and August are a time to invest in sunscreen to avoid sunburn. For me, it’s also a time to invest in a break to avoid blogging burnout. I enjoy this special time to step back from the pressure of posting. But it’s not a total vacation as I’ll be working this summer to help
This is the story (more of a tribute, actually) about my beloved father. He was a tailor by trade who ran a small alterations and dry cleaning business. I used to visit his shop to watch him work on a treadle sewing machine surrounded by rainbows of thread neatly stacked on shelves. Sometimes I would
[Note: I’m pleased to feature this guest post from Rosemary McKee, Account Manager at Rocket Badge, a quality-certified ISO9001 company serving the U.K. With more than 22 years of experience, McKee shares what managers can do to enhance the new employee experience.] As a hiring manager, your goal is to make new hires feel welcome, valued and part
This powerful statement is from the late Bob Wood, former Chairman of Wood Dining Services, whom I had the privilege of interviewing for my first book on internal marketing, Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care. Bob was the epitome of an engaged leader who truly cared about his employees
In many organizations there are employees who not only serve customers, they ARE customers. These “internal” customers are employees who rely on the information and resources provided by fellow employees who work in support functions such purchasing, HR, accounting, IT/information, etc. The level of quality service and support that “internal” customers receive from them impacts