The Three Most Important Questions You Need to Ask in Human Resources

In addition to the fine folks who work in Human Resources (HR), or in the absence of an HR function, everyone who is responsible for managing or supervising employees needs to consider three critical questions from the employee’s perspective. Answers to these questions are key to strengthening employee engagement. Note: Nonprofit managers can also apply 

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People to People: Favorite Quotes on Collaboration

From important historical figures and contemporary business leaders, here are my favorite quotes on how working together makes a difference. “The value in human interaction is greater collective wisdom as a result of improved communication and collaboration.” Michael Katz “In speaking, we humanize ourselves. In listening, we bring our worlds together. In learning, we create 

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Management Communication Basics: Engaging Employees in Staff Briefings

With company e-mail dominating internal communications, staff meetings are becoming an endangered organizational activity. Yet managers and employees still need to get together to stay informed on what’s happening in the organization and how it impacts their work, including the opportunity to voice their concerns. Why a staff briefing? The purpose of  periodic staff briefings 

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Preventing Burnout for Non-Profit Workers

Given the importance of nonprofit engagement, I’m happy to share this post by Andrew Littlefield that appeared on the WeDidIt blog. It is reprinted with permission. Keeping Your Team Fueled: Preventing Burnout for Non-Profit Workers by Andrew Littlefield Non-profit work is often romanticized. Well … at least by people who haven’t actually worked there before 

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Forget the Curve to Better Engage Employees

This post features another excerpt from Ken Blanchard’s classic book, The Heart of a Leader, and is reprinted with permission. Managers who have positive expectations of their employees, as Blanchard advocates, enhance both internal communication and engagement.  “Real communication happens when people feel safe.” “Real communication is a product of trust. However, most of the performance review and evaluation systems 

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Summer Blog Break 2014

After an extremely busy six months of speaking engagements and client work, it’s time for my annual blog break. I find summer is the perfect time to clear my head, catch up on a backlog of reading (preferably outside in the sunshine), and stimulate new content marketing ideas. This is only a temporary break from blogging. I’m 

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Keeping Employees from Becoming Invisible

New employees are easy to engage. Companies welcome new recruits with open arms as they explain the company’s mission-vision-values and goals, outline employees’ work duties, introduce them to their managers and co-workers, and perhaps even assign them peer mentors. I’m simplifying the onboarding  process here, but  new employees receive a fair amount of attention to 

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Gather Round: A Staff Meeting Template That Really Works

This popular post shares a practical and engaging staff meeting agenda. It’s been updated from its original posting in 2009. ================================================= With e-mail dominating internal communications, staff meetings are becoming a lost art form. Here’s a meeting template that helps engage employees and minimize their passive participation. I initially developed this template for an advertising 

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How to Engage Employees in Customer Care

When it comes to getting employees involved with customer satisfaction and retention, it’s not as difficult as some managers believe. Smart employees, including those who don’t have direct customer contact, have a vested interested in customer care. They get the reality that no customers = no business, and no business = no jobs. Here are 

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